NAME: ________________________

Chapter 13 Test

Question Types


Prompt With


Question Limit

of 40 available terms

5 Written Questions

5 Matching Questions

  1. Customer Service
  2. Sorting
  3. Purpose of Intermediaries
  4. Logistics
  5. Strategic Channel Alliance
  1. a intermediaries make possible the flow of products from producers to ultimate consumers by performing three basic functions
  2. b ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience
  3. c - where one firm's marketing channel is used to sell another firm's products
    - popular in global marketing, where the creation of marketing channel relationships is expensive and time consuming
  4. d purchasing in large quantities and breaking into smaller amounts desired by customers
  5. e - activities that focus on getting the right amount of the right products to the right place at the right time at the lowest possible cost
    - deals with decisions needed to move a product from the source of raw materials to consumption (the flow of the product)

5 Multiple Choice Questions

  1. extending credit to customers
  2. individuals and firms involved in the process of making a product or service available for use or consumption by consumers or industrial users
  3. inspecting, testing, or judging products, and assigning them quality grades
  4. assembling and protecting products at a convenient location to offer better customer service
  5. 1. Buying
    2. Selling
    3. Risk Taking

5 True/False Questions

  1. Direct Channelintermediaries are inserted between the producer and consumers and perform numerous channel functions

          

  2. Examples of Exclusive Distributioncandy, newspapers, ATMs, and soft drinks

          

  3. Sellingassembling and protecting products at a convenient location to offer better customer service

          

  4. Intensive Distribution- only one retail outlet in a specific geographical area carries the firm's products
    - typically chosen for specialty products or services

          

  5. Total Logistics Cost- activities that focus on getting the right amount of the right products to the right place at the right time at the lowest possible cost
    - deals with decisions needed to move a product from the source of raw materials to consumption (the flow of the product)