← Problem Solving and Decision Making Export Options Alphabetize Word-Def Delimiter Tab Comma Custom Def-Word Delimiter New Line Semicolon Custom Data Copy and paste the text below. It is read-only. Select All Rational Thinking Management Thinking: Using reasons and logic to solve problems and reach conclusions. Decisions are based on observable facts and information. Intuitive Thinking Management Thinking: Ideas simply arise from the unconscious mind and are based on fragments of stored information and impressions that have accumulated over time. Creative Thinking Management Thinking: Reaches beyond what is now known to what could be. New ideas and visions are formed from past knowledge by drawing on observation, experience, and our ability to form new patterns with old information. Janusian Thinking Creative Thinking: Refers to one's ability to cope with conflicting ideas, paradoxes, ambiguity, and doubt by looking at both sides of an issue. The idea here is to consider all sides of an issue both two-way and more. Divergent Thinking Thinking that is different from the norm. This allows one to explore less obvious, but often more effective options. (e.g. hotel elevator example and reducing perception of wait time) Role Switching Taking on another person's view within the organization. (ask: "what is important in our department?" "How can we solve the problem?") In the end, this allows us to better understand each other and will create creative solutions. Challenge Assumptions Do not accept your current reality at face value, but look for ways to challenge your thinking. Write Scenarios If you or your organization is considering a particular course of action, scenarios can help you determine the possible outcomes that might occur. (Slides 15-17 have these examples) Framing Four Elements of Good Decision Making Process: Involves structuring the question that you must answer with your decision. Gathering Intelligence Four Elements of Good Decision Making Process: Collects facts and performs all of the necessary research. Coming to Conclusions Four Elements of Good Decision Making Process: Example: You have only two promotions for a very large workgroup. You might decide to interview only those with at least 5 years of experience and a minimum of a 4 year degree Learning from Feedback Four Elements of Good Decision Making Process: There is much to learn from both good and bad decisions. When things work out, assess the process you followed. Consider aspects of it that you can apply in the future. When you make a bad decision, identify what went wrong. Did you take shortcuts or fail to consider the issue from several viewpoints?