NUR 101 chap 13
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Created by:
Chrisadkins22 on May 7, 2011
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24 terms
Terms | Definitions |
|---|---|
 What is the best definition of communication? | Any means of exchanging information or feelings between two or more people. |
| According to Ratzan, what is included in health communication? | Health promotion, Disease prevention, Healthcare policy, The business of healthcare |
| What is included in intrapersonal communication? | Knowledge |
| The nurse sends an e-mail to the unit manager requesting a vacation day. The manager does not answer the e-mail and schedules the wrong day. Has a response to the original message occurred? | Yes; when the day was scheduled, the response occurred |
| What component of the communication process is the source encoder? | The message sender |
| What does the term channel mean when associated with the communication process? | The method selected to convey the message. |
| How should the nurse communicate with a toddler? | Use both verbal and non-verbal techniques to adequately asses the child |
| The nurse frequently discussed personal, sensitive topics with clients of both genders. How should the nurse proceed in these conversations? | Males and females tend to communicarte differently. |
| The nurse enters the clients room and asks the client a question from the doorway. What distance is this considered? | Social |
| What is the denotative meaning of a word? | The way a word is generally used by people who share a common language. |
| During a customer service meeting a nurse says "There are many connotations to the word customer" what does this statement mean? | The word has different meanings depending upon personal experience. |
| The nurse is attempting to encourage the client to verbalize concerns. What would be an appropriate opening statement? | "Where would you like to begin?" |
| A client has just been told that her breast biopsy was positive for cancer. The client is crying when the nurse enters the room. What is the nurse's best response? | "We can sit here quietly. You don't have to talk unless you want to." |
| When the nurse enters the room the adult client is agitated and cursing. How should the nurse respond to this situation? | Address the client by name, stating "you seem upset. Would you like to talk?" |
| The nurse has completed giving client education regarding cardiac risk factors to a client who is to be discharged today. At the end of the instruction, what should the nurse say? | "We have just discussed risk factors for heart disease. What questions do you have about this information?" |
| The client complains that it took the nurse 20 minutes to answer the call light. The nurse says "we are so busy. A nurse called in sick tonight. None of us have even had supper" what does this response reflect? | Putting the nurse's needs above the client's needs. |
| A client was aditted after being injured in a fight outside a bar. The nurse asks "Why were you in a bar?" this is an example of which barrier of theraputic communication? | Probing |
| The nurse is caring for a client who took a drug overdose. The client complains about discomfort fromo the insertion of the nasogastric tube. The nurse says "This is what you get for taking those pills" This statement is an example of which communication barrier? | Passing Judgment |
| Healthcare documentation is used for which purposes? | Research, reimbursement, education, healthcare analysis |
| In order for the healthcare provider to recieve payment from Medicare, the client's medical record must include which documentation? | Correct diagnosis-related group |
| Which type of documentation makes the strongest use of flow sheets? | Focus charting |
| The nurse is replying to a group e-mail that contains a thread of previous e-mails regarding the topic. How should the nurse respond to this e-mail? | Include the message thread with the response. |
| What is true of computer documentation systems? | Client information can be transferred rapidly from one healthcare setting to another. |
| What is true about composing an e-mail communication? | E-mail is not private. |
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