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Virtually all expert systems deal with problems of

policy development.

classification.

logic and control.

high complexity.

classification.

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

True

False

False

Which of the following are the three major types of knowledge management systems?

management information systems, decision support systems, and transaction processing systems

enterprise systems, customer support systems, and supply chain management systems

database management systems, expert systems, and knowledge work systems

enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

Which of the following is NOT a Web 2.0 tool firms are using to foster collaboration?

blogs

intranets

wikis

social bookmarking

intranets

Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for individual users, business processes, or software applications, are called

intelligent agents.

intelligent techniques.

business intelligence.

AI hybrid systems.

intelligent agents.

Intelligent agents are used primarily for specific, repetitive and predictable tasks.

True

False

True

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of

practice.

professionals.

interest.

knowledge.

practice.

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is:

case-based reasoning.

artificial intelligence.

fuzzy logic.

expert system.

fuzzy logic.

Which of the following is a collaboration tool used to support knowledge management systems?

blogs

wikis

social bookmarking

all of these

all of these

Which of the following is NOT a typical component or capability of an enterprise-wide knowledge management system?

collaboration tools

KWS

document management

LMS

KWS

VRML requires the use of a powerful server as well as large amounts of bandwidth.

True

False

False

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

fuzzy logic

intelligent agents

genetic algorithms

none of these

intelligent agents

Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.

True

False

False

Knowledge is universally applicable and easily moved.

True

False

False

Which of the following systems is NOT used to capture tacit knowledge?

expert system

case-based reasoning

fuzzy logic

neural network

neural network

Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?

Knowledge-based core competencies are key organizational assets.

Knowledge should be seen as similar to any other key asset, such as a financial asset or a production facility.

Knowledge enables firms to become more efficient in their use of scarce resources.

Knowledge is not subject to the law of diminishing returns as are physical assets.

Knowledge should be seen as similar to any other key asset, such as a financial asset or a production facility.

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes

a neural network.

an expert system.

case-based reasoning.

fuzzy logic.

a neural network

What is meant by the statement "knowledge is sticky"?

Knowledge is hard to move.

Knowledge is universally applicable.

Knowledge works only in certain situations.

Knowledge is intangible.

Knowledge is hard to move.

Shopping bots are a form of intelligent agent.

True

False

True

Which of the following techniques is used for knowledge discovery?

expert system

transaction processing systems

case-based reasoning

data mining

data mining

It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because:

there is no one expert who understands all the material contained within the encyclopedia.

the knowledge changes radically over a short time.

not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules.

the knowledge is too general.

not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules.

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called

KWS.

LMS.

wikis.

CAD systems.

KWS

Most knowledge workers require specialized knowledge work systems, but they also rely on

office systems.

schools and universities.

imaging systems.

data transferring systems.

office systems

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

True

False

True

Genetic algorithms

develop solutions to particular problems using fitness, crossover, and mutation.

represent knowledge as groups of characteristics.

do not work for most problems.

are based on logic.

develop solutions to particular problems using fitness, crossover, and mutation

Which of the following statements about the use of wikis by firms is NOT true?

They are inexpensive and easy to implement.

Users are able to modify wiki content contributed by others.

They are most appropriate for information that must be revised but does not need to be available 24/7.

They can be used as a central repository for all types of corporate data such as spreadsheets and e-mail.

They are most appropriate for information that must be revised but does not need to be available 24/7.

Changing organizational behavior by sensing and responding to new experience and knowledge is called

change management.

knowledge networking.

the knowledge value chain.

organizational learning.

organizational learning.

Structured knowledge is explicit knowledge that exists in informal documents.

True

False

False

The chief knowledge officer is the organizational role responsible for the firm's knowledge management program.

True

False

True

Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts.

True

False

False

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