CompTIA A+ All-in-One Chapter 2 Terms (Operational Procedures)
About this set
Created by:
mrtill3368 on May 18, 2011
Subjects:
comptia a+, it, computer, certification
Classes:
Log in to favorite or report as inappropriate.
Order by
14 terms
Terms | Definitions |
|---|---|
 honesty | means to tell the truth |
| integrity | means doing the right thing |
| techno-babble | the use of (often nonsensical) jargon and technical terms to intimidate and silence a challenge to a technical issue |
| other folks' passwords | what techs should avoid learning |
| assertive communication | communication that is respectful and nonaccusatory, but clear and direct |
| interrupt | something a tech should never do a customer/employee during conversation |
| Phillips-head screwdriver | vital tool in any tech toolkit |
| tech toolkit | set of tools to help a tech do his or her job |
| electrostatic discharge | the passage of static electrical charge from one item to another; can damage sensitive electronics |
| anti-static wrist strap | can be used by the tech to connect themselves to the PC, keeping them both at the same electrical potential |
| anti-static mat | acts as a point of common potential, keeping loose components at the same electrical potential as the tech and PC |
| anti-static bag | specially-designed bag that sheds a tech's static electricity when touched, protecting the component inside |
| electromagnetic interference | a magnetic field interfering with electronics |
| radio frequency interference | when two devices share the same frequencies, resulting in strange sounds or static |
First Time Here?
Welcome to Quizlet, a fun, free place to study. Try these flashcards, find others to study, or make your own.