5 Written Questions

1. Power derived through one's position, such as a police officer or elected official.
2. a series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature, humidity, etc. would effect productivity; the experiments were considered a total failure after unexpected results because of Hawthorne effect (the tendency for people to behave differently when they know they are being studied)
3. The tendency to assign internal attributes to successes and external factors to failures.
4. assumes that managers will not search for the optimal solution to an issue, but will instead settle for the first available solution that meets their needs.
5. the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition

5 Matching Questions

1. coercive power
2. Theory X
3. institutional power (as defined by McClelland)
4. geocentric approach
5. morals

1. a adj. using threats or orders to make someone do something, the capacity to punish or withhold positive outcomes as a means of influencing other people
2. b assumes that workers are basically lazy, error-prone, and extrinsically motivated by money, and should be directed from above.
3. c fundamental values of right and wrong
4. d Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
5. e The ability to use influence to achieve results

5 Multiple Choice Questions

1. using computers and telecommunications equipment to perform work from home or another remote location
   1. projection
   2. telecommuting
   3. grapevine
   4. valence
2. plan reflecting decisions about resource allocations, company priorities, and steps needed to meet strategic goals. LONG TERM GOALS
   1. strategic plan
   2. single use plan
   3. short-term plan
   4. grapevine
3. this cluster includes behaviors such as showing mutual trust and respect for subordinates, demonstrating a genuine concern for their needs, and having a desire to look out for their welfare. Leaders with a strong this style listen to employees suggestions, do personal favors for employees, support their interests when required, and treat employees as equals.
   1. charismatic leadership
   2. polycentric approach
   3. people oriented leadership
   4. transactional leadership
4. motivation based on ideas of right and wrong
   1. valence
   2. ARPU
   3. ethics
   4. morals
5. management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
   1. core functions of management
   2. supply chain management
   3. specific plan
   4. Scientific Management

5 True/False Questions

1. authoritarianism → to bring into accord with reason or cause something to seem reasonable

   True        False

2. control system → fundamental values of right and wrong

   True        False

3. ARPU → Average Return per user

   True        False

4. projection → (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else

   True        False

5. grapevine → (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else

   True        False