Research shows a drop in customer satisfactory level to retail banks. Customer loyalty becomes the focus in future.
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Created by:
eBusinessChinese on July 13, 2011
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13/7/11
www.eBusinessChinese.com
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12 terms
Terms | Definitions |
|---|---|
 零售银行 | líng shòu yín háng retail bank |
| 满意度 | mǎn yì dù level of satisfaction |
| 服务收费 | fú wù shōu fèi handling charge |
| 研究 | yán jiū research |
| 招商银行 | zhāo shāng yín háng China Merchant Bank |
| 上海浦东发展银行 | shàng hǎi pǔ dōng fā zhǎn yín háng Shanghai Pudong Development Bank |
| 中国光大银行 | zhōng guó guāng dà yín háng China Everbright Bank |
| 平安银行 | píng'ān yín háng Ping An Bank |
| 关键绩效指标 | guān jiàn jìx iào zhǐ biāo key performance indicators |
| 路径图 | lù jìng tú road map |
| 培训 | péi xùn training |
| 忠诚度 | zhōng chéng dù level of loyalty |
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