Research shows a drop in customer satisfactory level to retail banks. Customer loyalty becomes the focus in future.

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12 terms · 13/7/11 www.eBusinessChinese.com

零售银行

líng shòu yín háng retail bank

满意度

mǎn yì dù level of satisfaction

服务收费

fú wù shōu fèi handling charge

研究

yán jiū research

招商银行

zhāo shāng yín háng China Merchant Bank

上海浦东发展银行

shàng hǎi pǔ dōng fā zhǎn yín háng Shanghai Pudong Development Bank

中国光大银行

zhōng guó guāng dà yín háng China Everbright Bank

平安银行

píng'ān yín háng Ping An Bank

关键绩效指标

guān jiàn jìx iào zhǐ biāo key performance indicators

路径图

lù jìng tú road map

培训

péi xùn training

忠诚度

zhōng chéng dù level of loyalty

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