← OPER-3100 Ch 9 Test
6 Written Questions
6 Multiple Choice Questions
- Simple practices that prevent errors or provide feedback in time for the worker to correct errors.
- Japanese term for continuous improvement.
- A metric used to describe the variability of a process.
- An award established by the US Department of Commerce and given annually to companies that excel in quality.
- Criteria by which quality is measured.
- An acronym for the Define, Measure, Analyze, Improve, and Control improvement methodology followed by companies engaging in Six-Sigma programs
6 True/False Questions
continuous improvement → the philosophy of continually seeking improvements in processes through the use of team efforts
conformance quality → Expenditures related to achieving product or service quality, such as the costs of prevention, appraisal, internal failure, and external failure.
cost of quality → The inherent value of the product in the marketplace
quality at the source → The person who does the work is responsible for ensuring that specifications are met.
design quality → Expenditures related to achieving product or service quality, such as the costs of prevention, appraisal, internal failure, and external failure.
external benchmarking → Looking outside the company to examine what excellent performers inside and outside the company's industry are doing in the way of quality.