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Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? (from Chapter 2)
A:ESS
B:TPS
C:MIS
D:DSS

MIS

Which systems are typically a major source of data for other systems? (from Chapter 2)
A:transaction processing systems
B:management information systems
C:executive support systems
D:decision-support systems

transaction processing systems

The term "management information systems" designates a specific category of information systems serving: (from Chapter 2)
A:integrated data processing throughout the firm.
B:transaction process reporting.
C:employees with online access to historical records.
D:middle management functions.

middle management functions.

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called (from Chapter 1)
A:information systems literacy.
B:information systems architecture.
C:management information systems.
D:information technology infrastructure.

management information systems.

The Smart Site Solution system used by Johnny's Lunch to help identify the best locations to open new franchises is best categorized as a (from Chapter 2)
A:POS system
B:DSS
C:CRM
D:KMS

DSS

In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is (from Chapter 1)
A:middle management.
B:service workers.
C:production management.
D:operational management.

operational management.

Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers? (from Chapter 2)
A:intranet
B:extranet
C:KMS
D:TPS

extranet

Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content? (from Chapter 2)
A:transaction processing systems
B:executive support systems
C:management information systems
D:decision-support systems

executive support systems

An information system can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support (from Chapter 1)
A:decision making and control in an organization.
B:communications and data flow.
C:managers analyzing the organization's raw data.
D:the creation of new products and services.

decision making and control in an organization.

Sociologists study information systems with an eye to understanding (from Chapter 1)
A:how systems affect individuals, groups, and organizations.
B:how human decision makers perceive and use formal information.
C:how new information systems change the control and cost structures within the firm.
D:the production of digital goods.

how systems affect individuals, groups, and organizations.

Executive support systems are information systems that support the (from Chapter 2)
A:long-range planning activities of senior management.
B:knowledge and data workers in an organization.
C:decision-making and administrative activities of middle managers.

long-range planning activities of senior management.
D:day-to-day processes of production.

Buying or selling goods over the Internet is called (from Chapter 2)
A:e-commerce.
B:e-business.
C:an intranet.
D:an extranet.

e-commerce.

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is (from Chapter 1)
A:management science.
B:MIS.
C:operations research.
D:utilization management.

operations research.

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? (from Chapter 1)
A:the specification of procedures for identifying packages with sender and recipient information
B:monitoring service levels
C:promoting the company strategy of low-cost, superior service
D:the use of handheld computers and networks for managing package delivery

the specification of procedures for identifying packages with sender and recipient information

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective? (from Chapter 1)
A:improved efficiency
B:customer and supplier intimacy
C:survival
D:competitive advantage

survival

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of (from Chapter 2)
A:knowledge management systems.
B:transaction processing systems.
C:executive-support systems.
D:management information systems.

management information systems.

Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to which type of system? (from Chapter 2)
A:MIS
B:TPS
C:ESS
D:DSS

DSS

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's (from Chapter 1)
A:data management environment.
B:networked environment.
C:IT infrastructure.
D:information system.

IT infrastructure.

Disciplines that contribute to the technical approach to information systems are: (from Chapter 1)
A:computer science, engineering, and networking.
B:operations research, management science, and computer science.
C:engineering, utilization management, and computer science.
D:management science, computer science, and engineering.

operations research, management science, and computer science.

Order data for baseball tickets and bar code data are examples of (from Chapter 1)
A:raw input.
B:raw output.
C:customer and product data.
D:sales information.

raw input.

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