____ has industry recognition, so it should be your first choice for certification as a PC technician.
Computing Technology Industry Association
The most significant certifying organization for PC technicians is the ____.
As a support technician, your goals can include ____ the user, as well as repairing the computer.
When you arrive at the customer's site, greet them with a ____.
support requires more interaction with customers than any other type of PC support.
Part of setting ____ is to establish a timeline with your customer for the completion of a project.
Interviewing the user
Troubleshooting begins by ____.
Taking ownership of
____ a problem increases your value in the eyes of your coworkers and boss.
____, caused by lifting heavy objects, is one of the most common injuries that happen at work.
As you solve computer problems, always keep in mind that you don't want to make things worse, so you should use the ____ invasive solution.
False - Copyright laws
When someone purchases software from a software vendor that person legally owns the software.
If a problem happens in the kernel mode of Windows, a ____ or blue screen error occurs.
Which file extension indicates a file created by a word processing program in the Office 2007 /2010 suite?
A ____ is a program that runs in the background to support or serve Windows or an application.
The ____ is usually on the right side of the taskbar and displays open services.
Right-click the file and select Properties
How do you change file attributes from the Windows Explorer?
Providing a user interface, and Managing hardware
The four basic functions of an operating system include managing files, running applications, _______.
The filename is changed to make it invisible to the system.
What happens to a file moved into the Recycle Bin?
UAC - User Account Control
The ___ dialog box in Windows Vista appears each time a user attempts to perform an action that can be done only with administrative privileges.
A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer.
Workgroup - <=10 Nodes ideal
A Windows ____ is a logical group of computers and users that share resources, where administration, resources, and security on a workstation are controlled by that workstation.
An example of a network operating system is Windows Server 2008, which controls a network using a database called ____.
All 64-bit drivers must be Microsoft certified.
A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS.
A ____ installation is performed by storing the answers to installation questions in a text file or script that Windows calls an answer file.
A ____ machine is software emulation that simulates the hardware of a physical computer.
For an always-up broadband connection (such as cable modem or DSL), it is strongly recommended that you select ____ when you configure Windows Updates.
To keep boot sector viruses at bay, in ____ you can disable the ability to write to the boot sector of the hard drive
Complete PC Backup
Besides backing up user data or system files, you can also back up the entire hard drive using Windows Vista / 7 ____.
End Process or End Process Tree
To stop a process using Task Manager, select the process and click ____.
To find out if programs and services are slowing down Windows startup, boot the system in ____ and watch to see if performance improves.
Vista/ Win 7 Upgrade Advisor
To make sure that all hardware or software installed on the system is compatible with Windows Vista / 7, use the ____ online.
A dynamic disk requires ____ MB of storage for the disk management database.
Email and Pictures
When backing up a user's existing HDD before an upgrade, what types of files are irreplaceable for most users?
Which backup method requires the least amount of time to perform and the most amount of time to restore the system?
A snapshot of the system settings and configuration is called a ____.
____ creates restore points at regular intervals and just before you install software or hardware.
A ____ is a single window that contains one or more administrative tools such as Device Manager or Disk Management.
Command to get rid of the C:\data folder
If you notice that performance slows after a system has been up and running without a restart for some time, suspect a memory leak.
If a system is giving repeated startup errors or you have just removed several programs, you might want to search through ____ for processes left there by uninstalled or corrupted software that might be giving startup problems.
System Information Utility
You can use the ____ to find information about the installed processor and its speed, how much RAM is installed, and free space on the hard drive.
The ____ tool can be used to direct information about drivers to a file, including information about digital signatures.
What tool should you use to track who logs on and off a busy PC for which you are responsible for?
In the Recovery Console, the command ____ deletes a directory.
Enable a device, Disable a device, Update a driver, and Roll back a driver
Use Device Manager to:
Yellow triangle or question mark
Errors or warnings in Device Manager are displayed as a ____.
Reverting to a ____ point can solve problems with registry entries the application uses that have become corrupted.
During a reinstallation, Vista / Win 7 setup will move all folders of the old installation into the ____ folder.
Diskpart is a command that can be issued from the Recovery Console.