Set: ISO 20000

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All 5 terms

TermDefinition
Service Delivery ProcessesCapacity Management, Service Level Management, Information Security Management, Service Continuity and Availability Management, Service Reporting, Budgeting and Accounting for IT Services
Control ProcessesConfiguration Management, Change Management
Relationship ProcessesBusiness Relationship Management, Suplier Management
Resolution ProcessesIncident Management, Problem Management
Release ProcessesRelease Management
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Set Information

Terms 5
Creator vvictorhgg
Created September 19, 2007
Groups None
Subject itil
Access Anyone
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Description

Service Management Processes

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Most Missed Words

  1. Relationship Processes Business Relationship Management, Suplier Management - 2 misses
  2. Release Processes Release Management - 1 miss