Business Result Upper-intermediate Unit 5 Words in Context
About this set
Created by:
tebner on August 31, 2011
Subjects:
business english, esl, english-german
Classes:
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51 terms
Terms | Definitions |
|---|---|
 She works in _____. | accounts |
| Calm down! Don't get so _____. | agitated |
| The plan will be submitted to the committee for _____. | approval |
| The hotel staff members are friendly and _____. | attentive |
| The receptionist did not have a very helpful _____. | attitude |
| Everyone _____ the project manager when things go wrong. | blames |
| We need a new _____ in the corridor lamp. | bulb |
| Buying in _____ is often cheaper. | bulk |
| The _____ gave him his receipt. | cashier |
| _____ is a multimillion-pound business. | Confectionery |
| The fact that she apologized _____ nothing with him. | counts for |
| The airport employees were very _____. | courteous |
| The cost of your uniform is _____ from your wages. | deducted |
| There are big reductions on our _____ products. | discontinued |
| There's no excuse for being _____ to a customer. | discourteous |
| A _____ customer called to complain. | dissatisfied |
| We offer fast, friendly and _____ service. | efficient |
| I had an unpleasant _____ with a pushy salesman. | encounter |
| We aim to not only meet but to _____. | exceed customers' expectations |
| Under _____ rules this is not allowed. | existing |
| We need to keep _____ as well as attract new ones. | existing customers |
| I only recently joined the firm so I'm still _____. | finding my feet |
| I'd like to _____ on my work. | get some feedback |
| We are known for our _____ products. | high-quality |
| There are _____ hundreds of prizes to win. | literally |
| We have _____ to our competitors. | lost too many customers |
| His clients have all been very _____ to him. | loyal |
| We are looking at new ways to _____ . | measure customer satisfaction |
| Stores are opening longer hours to _____. | meet customers' needs |
| Management and unions are involved in pay _____. | negotiations |
| The word _____ as a term used in marketing. | originated |
| It isn't worth _____ over such a small amount of money. | quibbling |
| They _____ her, telling her it was normal to find things difficult at first. | reassured |
| Can I have a _____, please? | receipt |
| We will _____ your money if you are not satisfied. | refund |
| We got a _____ order for more of the bags. | repeat |
| Firms have to be _____ to consumer demand. | responsive |
| As a _____, allow half a bottle of water per person. | rule of thumb |
| We are confident you will be _____ with our service. | satisfied |
| I _____ told you not to touch those files. | specifically |
| You can put your _____ on my desk for now. | stuff |
| The goods were returned because they were _____. | sub-standard |
| The car is in _____ condition. | superb |
| I _____, but I don't know what I can do to help. | sympathize |
| I made a suggestion but they _____. | took no notice |
| There was a long queue at the _____. | tills |
| If you miss the plane, that's just _____ -- you won't get a refund. | tough |
| They were _____ customers because the place was so full. | turning away |
| She came across as cold and _____. | uncaring |
| It's a kind of _____ that we finish work early on Fridays. | unpublicized rule |
| He got very _____ because I was late. | upset |
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