Business Management Chapter 1

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Refer to Volkswagen. In making his announcement about restructuring, Pischetsrieder assumed the ____ role

spokesperson

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

organizing

Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?

controlling

Connie O'Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does O'Day perform?

monitor

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:

spokesperson

____ is defined as getting work done through others.

Management

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

negotiator

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of his time:

motivating and encouraging its employees to meet their organizational objectives

A first-line manager for a large electric generator manufacturer would:

manage the performance of employees who actually build the generators

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

top manager

Refer to Amazon.com. Which traditional management function will be key in making sure Amazon is never again burdened with thousands of dollars worth of unsold inventory?

controlling

The number one mistake, made by managers, who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills.

False

First-line managers are the only managers who do not supervise other managers.

True

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

Leading

Refer to Volkswagen. The restructuring efforts mainly involved which of the management functions?

organizing

After a year as a manager, new managers typically realize their job is:

people management

One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:

efficiency

Conceptual skills are most important for lower-level managers to possess.

False

After six months as a manager, new managers typically believe their job is:

to solve problems for subordinates

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

True

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's ____ would be responsible for determining that the product should be deleted from each of their product lines.

top management

Refer to Volkswagen. In making his announcement about restructuring, Pischetsrieder assumed the ____ role.

spokesperson

While strong interpersonal conflict management skills are important for is a critical skill first-line managers, it is not a very important skill for team leaders.

False

Middle managers will most likely have to:

implement the changes generated by top managers

As the shift supervisor at a car wash, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He will more than likely never be a middle or top manager because he:

is a derailer

What type of skills tends to be equally important at all levels of management?

human skills

Which skills increase in their importance to success as managers' rise through the managerial ranks?

conceptual skills and the motivation to manage

A management study discovered that companies, which invest in their people, will create long-term competitive advantages difficult for other companies to duplicate.

True

A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed.

controlling

The number one mistake, made by managers, who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills.

False

Refer to Amazon.com. As CEO of Amazon, Jeff Bezos:

c. is responsible for developing employees' commitment to the company's performance

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. Even though she was not expected to, she quickly asked company employees to develop ideas for new products that would lead to organizational growth in a changing environment. The decisional role she took on was that of a(n):

entrepreneur

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

top manager

Top managers are the managers responsible for facilitating team activities toward goal accomplishment.

False

Refer to Volkswagen. The restructuring efforts mainly involved which of the management functions?

organizing

After six months as a manager, new managers typically believe their job is:

to solve problems for subordinates

Managers are responsible for doing the basic work in the company.

False

Refer to Krispy Kreme. To be successful, managers need four skills. The fact that Rudolph was a skilled baker when he purchased the secret doughnut recipe indicates he had ____ skills.

technical

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers' specifications. She was not instructed on how to run machines or in any other technical area because Her was a job in:

management

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:

figurehead

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