1.
accountability: show performance results to a supervisor
2.
administrator: manager in a public/non profit org
3.
agenda setting: develops action priorities for accomplishing goals and plans
4.
board of directors: board of trustees are supposed to make sure an org is run right
5.
cognitive intelligence: ability to think systematically and identify cause and effect patterns in data and events
6.
conceptual skill: ability to think analytically to diagnose and solve complex problems
7.
controlling: process of measuring performance and taking action to ensure desired results
8.
corporate governance: board of directors holds top managers accountable for org performance
9.
discrimination: actively denies minority members the full benefits of org membership
10.
effective manager: helps others achieve high performance and satisfaction at work
11.
effectiveness: an output measure of task or goal accomplish
12.
efficiency: input measure of resource cost associated with goal accomplishment
13.
emotional intelligence: ability to manage ourselves and our relationships effectively
14.
ethics: set moral standards of what is good and right in one's behavior
15.
free agent economy: people change jobs more often, and many people work on independent contracts with a shifting mix of employers
16.
functional managers: responsible for one area such as finance, marketing
17.
general manager: responsible for complex, multifunctional units
18.
glass ceiling effect: an invisible barrier limiting career advancement of women and minorities
19.
globalization: worldwide interdependence of resource flows, product markets, and business competition
20.
human skill: interpersonal skill is the ability to work well in cooperation with others
21.
intellectual capital equation: intellectual capital=competentency* commitment
22.
intellectual capital/horsepower: collective brainpower or shared knowledge of a workforce that can be used to create value
23.
knowledge worker: someone whose mind is a critical asset to employers
24.
leading: process of arousing enthusiasm and inspiring efforts to achieve goals
25.
learning: change in behavior that results from experience
26.
lifelong learning: continuous learning from daily experiences
27.
line managers: directly contribute to producing the org's goods/services
28.
management process: planning, organizing, leading, and controlling the use of resources to accomplish performance goals
29.
manager: person who supports, activates, and is responsible for the work of others
30.
middle managers: oversee the work of large departments or divisions
31.
networking: process of creating relationships with people who can help advance agendas
32.
open system: transforms resource inputs from the environment into product outputs
33.
organization: collection of people working together to achieve a common purpose
34.
organizing: process of assigning tasks, allocating resources, and coordinating work process
35.
planning: process of setting objectives and determining what should be done to accomplish them
36.
prejudice: display of negative, irrational attitudes towards members of diverse populations
37.
productivity: quantity and quality of work performance with resource utilization
38.
quality of work life: overall quality of human experience in workplace
39.
self management: ability to understand oneself, exercise initiative, accept responsibility, learn from experience
40.
shamrock organization: operates with a core group of full time long-term workers supported by others who work on contracts and part-time
41.
skill: ability to translate knowledge into action that results in desired performance
42.
social capital: capacity to get things done with the support and help of others
43.
staff managers: use special technical expertise to advise and support line workers
44.
team leaders: report to middle managers and supervise non managerial works
45.
tech IQ: person's ability to use technology at work and everyday living and a commitment to stay informed on the latest tech developments
46.
technical skill: ability to use expertise to perform task with proficiency
47.
top managers: guide performance of the org as a whole or of one of its major parts
48.
upside-down period: view of organization shows customers at the top being served by works who are supported by managers
49.
workforce diversity: describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness
