Potter and Perry - Communication - Chapter 24

26 terms by dricotta 

Create a new folder

Advertisement Upgrade to remove ads

active listening

being attentive to what the client is saying both verbally and nonverbally

assertiveness

conveys a sense of self-assurance while also communicating respect for the other person

autonomy

ability to be self-directed and independent in accomplishing goals and advocating for others

channels

means of conveying and receiving messages through visual, auditory, and tactile senses

communication

...

empathy

the ability to understand and accept another person's reality, to accurately perceive feelings, and to communicate this understanding to the other

environment

the setting for sender-receiver interaction

feedback

the message the receiver returns

interpersonal communication

one-to-one interactions between the nurse and another person that often occurs face to face

interpersonal variables

factors within both the sender and receiver that influence communication

intrapersonal communication

powerful form of communication that occurs within an individual

message

content of the communication

metacommunication

broad term that refers to all factors that influence communication

nonverbal communication

included all five senses and everything that does not involve the spoken or written word

perceptions

information received through the five senses

perceptual biases

human tendencies that interfere with accurately perceiving and interpretating messages from others

public communication

interaction with an audience

receiver

person who receives and decodes the message

referent

motivates one person to communicate with another

sender

person who encodes and delivers the message

small-group communication

interaction that occurs when a small number of persons meet together - usually goal directed and requires an understanding of group dynamics

symbolic communication

verbal and nonverbal symbolism used by others to convey meaning (art and music)

sympathy

concern, sorrow, or pity felt for the client generated by the nurse's personal identification with the client's needs

therapeutic commuication techniques

specific responses that encourage the expression of feelings and ideas and convey acceptance and respect

transpersonal communication

interaction that occurs within a person's spiritual domain

verbal communication

spoken or written words

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions above and try again

Example:

Reload the page to try again!

Reload

Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

NEW! Voice Recording

Create Set