1.
3 Levels of Management: top, middle, and first line
2.
Accountability: The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility.
This is the cornerstone of managerial performance
3.
board of directors: has the responsibility of overseeing the affairs of the organization
4.
Conceptual Skills: The ability to think critically and analytically.
5.
Controlling: The process of measuring work performance, comparing results to objectives and taking corrective action.
6.
Corporate Governance: The active oversight of management decisions, corporate strategy and financial reporting by the Board of Directors.
7.
Discrimination: The holding of negative and irrational attitudes regarding people who are different from us.
8.
Effective Managers: meet both performance and satisfaction goals
Performance relates to achieving organizational goals
Satisfaction relates to QWL (quality of work life)
9.
Emotional Intelligence: The ability to manage ourselves and our relationships effectively
10.
Ethics: A code of moral standards of conduct for what is "good" and "right" as opposed to what is "bad" or "wrong".
11.
Free Agent Economy: People change jobs more often and many work as independent contractors for a mix of employers.
12.
Global Outsourcing: Purchasing products or subcontracting labor to foreign countries.
13.
Globalization: The worldwide independence of resource flows, product markets and business competition
14.
Human Skills: The ability to work with others.
A high level of emotional intelligence
15.
Intellectual Capital: The collective brainpower or shared knowledge of an organization's workforce.
Intellectual Capital = Competency x Commitment
16.
Job Migration: The shifting of jobs from one country to another
17.
Knowledge Workers: Minds and intellect are key assets to employers.
18.
Leading: The process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.
19.
manager: a person who supports and is responsible for the work of others
20.
Managers: are persons who directly supervise, support, and help activate work efforts to achieve the performance goals of individuals, teams, or even an organization as a whole.
21.
Organizing: The process of assigning tasks, allocating resources and coordinating the activities of individuals and groups.
22.
Planning: The process of setting performance objectives and determining what actions should be taken to achieve them.
23.
Recession: -Economic problems of one country affect many others
24.
Self Management: The ability to understand oneself, exercise initiative, accept responsibility and learn from experience.
25.
Shamrock Organization: operates with a core group of full-time long-term workers supported by others who work on contracts and part-time employees.
26.
Technical Skills: The ability to use a special proficiency or expertise to perform particular tasks.
27.
The Management Process: Planning
organizing
leading
controlling
28.
top level managers: focus on long term planning and success
29.
Workforce Diversity: The composition of a workforce in terms of differences among the members, such as gender, age, race, ethnicity, religion, sexual orientation, and ableness.
