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The process of management involves the functions of planning________ leading, and controlling

orgainzing

An effective manager acheives both high performance results and high levels of ______ among people doing the required work

satisfaction

Performance efficiency is a measure of the ____assoicated with task accomplishment

resource costs

The requirment that a manager answer to a high-level boss for results achieved by a work team is called _______

accountability

Productivity is a measure of the quantity and _______ of work produced, with resource utiilzation taken into account.

quality

_______ managers pay special attention to the external enviorment, looking for problems and opportunities and finding ways to deal with them

top

The accounting manager for a local newspaper would be considered a ______ manager, whereas the plant manager in a manufacturing firm would be considered a _______ manager

staff, line

When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of _____

planning

The process of building and maintaing good working relationships with others who may help implement a manager's work agenda is called _________

networking

In Katz's framework, top managers tend to rely more on their ________skills than do first-line managers

conceptual

The research of Mintzberg and others concludes that managers ______

always live with the pressures of performance responsibility

When someone with a negative attitude toward minorities makes a decision to deny advancement opportunities to a Hispanic worker, this is an example of _______

dicrimination

Among the trends in the new workplace, one can expect to find ______

more valuing people as human assets

The managers role in the "upside down pyramid" view or organizations is best described as providing _________ so that operating workers can directly serve ______

support, customers

The management function of ______ is being performed when a retail manager measures daily sales in the women's apparel department and compares them with daily sales targets.

controlling

The assumption that people are complex with widely varying needs is most associated with the ______ management approaches

behavioral

The father of scientific management is _____

Fredrick Taylor

When the registrar of a university deals with students by an identification number rather than a name, which charateristic of bureaucracy is being displayed and what is its intended benefit?

impersonality and fairness is intended

If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely suggest to improve things?

teach managers to better plan and control

One example of how scientific management principles are applied in organizations today would be ________

a results-based compensation system

The Hawthorne studies are important because they raised awareness of the important influences of ________ on productivity

human factors

Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from ________

scientific management

The highest level in Maslow's hierarchy includes _______ needs

self-actualization

Conflict between the mature adult personality and a rigid organization was a major concern of _________

Argyris

When people perform in a situation as they are expected to, this is sometimes called the ________ effect

Hawthorne

Resource acquisition and customer satisfaction are important when an organization is viewed as a _______

open system

When your local bank and credit union is viewed as an open system, the loan-processing department would be considered a _______

subsystem

When a manager notices that Sheryl has strong social needs and assigns her a job in customer relations, while also being sure to give Kwabena lots of praise because of his strong ego needs, the manager is displaying ________

contingency thinking

In a learning organization, as described by Peter Senge, one would expect to find _______

employees who are willing to set aside old thinking and embrace new ways

When managers try to avoid hearsay and make decisions based on solid facts and information, this is known as ______

evidence-based management

Under t he _______ view of ethical behavior, a business owner would be considered ethical if she reduced a plant's workforce by 10% in order to cut costs to keep the business from failing and thus save jobs for the other 90%

utilitarian

A managers failure to enforce a late-to-work policy the same way for all employees is an ethical violation of ________ justice

procdural

The Sarbanes-Oxley Act of 2002 makes it easier for corporate executives to _______

be tried and sentenced to jail for financial misconduct

Two "spotlight" questions for conducting the ethics double-check of a decision are "How would I feel if my family found out about this" and ______________

"How would I feel if this was printed in the local newspaper"

Research on ethical dilemmas indicates that _____ are often the cause of unethical behavior by people at work

pressures form bosses superiors

Values are personal beliefs that help determine whether a behavior will be considered ethical or unethical. An example of a terminal value is _______

self-respect

Customers, investors, employees and regulators are examples of _______ that are important in the analysis of corporate social responsibility

stakeholders

A _______ is someone who exposed the ethical misdeeds of others

whistleblower

A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements?

By acting responsibly, businesses avoid government regulation

An amoral manager ______

takes action without considering whether or not the behavior is ethical

An organization that takes the lead in addressing emerging social issues is being ________, showing the most progressive corporate social responsibility strategy

proactive

The criterion of _______ responsibility identifies the highest level of conviction by an organization to operate in a responsible manner

discretionary

Which ethical position has been criticized as a source of "ethical imperialism"

absolutism

A manager supports an organizations attempts at self-governance when he or she always tries to achieve performance objectives in ways that are _________

ethical and socially responsible

The potential for greed to influence decisions is most likely when one follows the _________ approach to ethics

individualism

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