Business Management Chap 2

40 terms by ccoleman2010

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According to Chester Barnard, which of the following is an example of an organization?

all of the above

A systems view of management allows managers to ____.

deal with the complex environment in which their companies operate

According to human relations management ____.

success depends on treating workers well

Mary Parker Follett believed that managers could best deal with conflict through compromise.

False

Refer to ISG. What advice should the shift supervisor at the steel plant in charge of the six college students take from the teachings of Mary Parker Follett?

Deal with the conflict the students may feel when asked to do the extra work.

Which of the following would be a part of an organization's specific environment?

its competitors

According to Weber's bureaucratic management, people should lead by virtue of their rational-legal authority.

True

Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.

open systems

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

True

A(n) ____ is a set of interrelated elements or parts that function as a whole.

system

Which of the following would be a part of an organization's general environment?

the economy in which it operates

According to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.

False

Which of the following statements describes an advantage of the systems approach to management?

It forces managers to view their organization as part of a whole.

____ involves managing the daily production of goods and services.

Operations management

One of the most commonly used operations management tools is cognitive mapping which is used to better understand the psychology of the workers.

False

With integrative conflict resolution ____.

both parties work together to create an alternative solution that includes shared preferences and integrates interests

In which of the following situations would a Gantt chart be appropriate to use?

all of these

fter the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

True

Which management theorist would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability"?

Henri Fayol

Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons."

organization

Which of the following is NOT associated with Max Weber's bureaucratic management?

span of management

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.

appears when the acceptance of managerial authority is automatic

Who is responsible for the fact that most products are manufactured using standardized, interchangeable parts.

Eli Whitney

____ occurs when workers deliberately slow down their pace or restrict their work outputs.

Soldiering

In which of the following situations would a Gantt chart be appropriate to use?

all of these

The Gantt chart ____.

is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion

What is the term used for the amount and number of raw materials, parts, and finished products that a company has in its possession?

inventory

Which of the following is NOT an example of a commonly used operations management tool?

target marketing

Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.

open systems

Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?

Henri Fayol

Elton Mayo was one of the first researchers to focus on studying human relations management.

True

Frederick Taylor is famous for____.

creating the principles of scientific management

According to Henri Fayol's fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.

unity of command

____ occurs when 1 + 1 = 3.

Synergy

During the Bank Wiring Room phase of his Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the ____ Frederick Taylor observed.

soldiering

____ involves managing the daily production of goods and services.

Operations management

A Gantt chart can be used to track informal communication paths.

False

According to human relations management ____.

success depends on treating workers well

Which of the following would be a part of an organization's general environment?

the economy in which it operates

Which management theorist would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability"?

Henri Fayol

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