5 Written Questions

1. the unique set of features of a company and its products that are perceived by the target market as significant and superior to the competition
2. data in context (i.e. with relevance and purpose)
3. strategy where organization aims to be the lowest-cost producer in the marketplace
4. external stakeholders
5. the value of a network node to a person or organization in a network increases when others join the network

5 Matching Questions

1. service-oriented architecture
2. configurations for IT architecture
3. differentiation
4. strategic alliance
5. enterprise systems

1. a strategy where organization qualifies its product or service in a way that allows it to appear unique in the marketplace
2. b inter-organizational relationship that affords one or more companies in the relationship a strategic advantage
3. c building components of software in a modular way; an architecture where business processes are built on a network, different parts of business functionality reside on different parts of the network, the parts can be combined and reused to create applications
4. d class of IT applications used to enable information flow within and between business processes
5. e mainframe, client/server, SOA, P2P, WOA

5 Multiple Choice Questions

1. framework for understanding the design of an organization; links together business processes, values & beliefs, management control systems, and tasks & structures
   1. business diamond
   2. business strategy
   3. the business triangle
   4. mission
2. service, process
   1. an end user will usually notice a reduction in the performance of a ______ before a _______
   2. two essential characteristics of a business process
   3. difference between a process and a service
   4. enterprise systems are useful for this sort of organizational structure
3. assets or capabilities
   1. information resources can either be..
   2. unlimited resources model
   3. infrastructure
   4. configurations for IT architecture
4. description of goals of an organization, how these goals are realized by business processes, and how these business processes can be better served through technology
   1. enterprise systems
   2. infrastructure
   3. service-oriented architecture
   4. enterprise architecture
5. coordinated set of actions to fulfill objectives, purposes, and goals
   1. IT asset
   2. process
   3. strategy
   4. IS strategy

5 True/False Questions

1. focus → strategy where organization limits its scope to a market segment and tailors its offerings to that group of customers using either cost or differentiation

   True        False

2. customer relationship management (CRM) → tries to minimize risks and maximize benefits of change in an organization

   True        False

3. process → self-contained functional units

   True        False

4. on a process flow diagram, a square represents a → task

   True        False

5. organizational strategy → plan of where a business seeks to go and how it plans to get there

   True        False