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business model

describes how a company produces, delivers, and sells a product or service to produce wealth

information system

a set of interrelated components that collect or retrieve, process, store, and distribute information to support decision making, coordinating, and control in an organization

information

data that have been shaped into a form that is meaningful and useful to human beings

data

are streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

MIS

The five basic entities that make up any business are suppliers, customers, employees, products and services, and:

invoices and payments

The average number of tickets sold daily online is an example of:

meaningful information

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.

enterprise system

Which of the following is a cross-functional business process?

Fulfilling a customer order

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst

ESSs are designed to serve the middle management of the organization.

false

An example of a business using information systems for customer and supplier intimacy is:

JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.

false

A wiki is a type of:

Web site designed for collaborative writing and editing.

Pricing analysis is an example of a:

sales and marketing information system serving middle management.

Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.

false

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

true

Compensation analysis is an example of ________ information systems.

human resources

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

true

Management information systems support the

administrative activities of middle managers.

Enterprise systems typically do not include transactions with customers and vendors.

true

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

CRM

An example of a business using information systems to attain competitive advantage is:

Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.

An information skill important for a marketing major would be:

an understanding of product management enterprise systems.

Converting raw data into a more meaningful form is called:

processing.

These systems are typically a major source of data for other systems:

Transaction processing systems

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage, operational excellence, and:

survival

The three principal levels of hierarchies within a business organization are:

senior management, middle management, and operational management.

Input

captures or collects raw data from within the organization or from its external environment

Output

transfers the processed information to people who will use it or to activities for which it will be used

operational management

is responsible for monitoring the daily activities of the business

domestic exporter

is a strategy is characterized by heavy centralization of corporate activities in the home country of origin

transnational strategy

nearly all of the value-adding activities are managed from a global perspective without reference to national borders, optimizing sources of supply and demand wherever they appear and taking advantage of any local competitive advantages

business process re engineering

purchasing process so that it can be carried out online

systems analyst

The principal liaison between the information systems groups and the rest of the organization is a____.

sales and marketing information system that serves middle management

Pricing analysis is an example of a:

transaction processing systems

These systems are typically a major source of data for other systems:

fulfilling a customer's order

Which of the following is a cross-functional business process?

value chain model

highlights specific activities in the business where competitive strategies can best be applied and where information systems are most likely to have a strategic impact

efficient customer response system

directly links consumer behavior to distribution and production and supply chains

procurement of resources

purchasing inputs such as materials

value chain concept

views the firm as a series of basic activities that add value to its products and services

inbound logistics, operations, outbound logistics, marketing and sales, customer service

Primary activities include:

primary activities

directly related to the production and distribution of the firms products and services that create value for the customer

software as web service

using the internet to provide remote access to online software

management information systems

tries to achieve broader information systems literacy

computer literacy

focuses primarily on knowledge of information technology

information systems literacy

includes behavioral as well as a technical approach to studying information systems

enterprise applications

systems that span functional areas, focus on executive business processes across the business firm, and include all levels of management

information system

a set of interrelated components that collect or retrieve, process, store, and distribute information to support decision making, coordinating, and control in an organization

data management

technology consists of the software governing the organization of data on physical storage media

inbound logistics

the receiving and warehousing of raw materials, and their distribution to manufacturing as they are required

inventory processing such as automated warehouse systems

What is the SIS role for inbound logistics?

point of sales, automated shipment scheduling systems

What is the SIS role for outbound logistics?

outbound logistics

warehousing and distribution of finished goods

interactive marketing through internet

what is the SIS role of marketing and sales?

support activities

create the internal infrastructure that provides direction to and support for the specialized work of primary activities

management and administrative service, human resources management, technology development, procurement of resources

support activities include:

management and administrative services

key role of SIS here in automated office systems

bench marketing

involves comparing the efficiency and effectiveness of your business processes against strict standards and then measuring performance against those standards

value web

a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively

franchisers

have the product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, and marketing, and human resources

market niche strategy.

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:

External environment

Which of the following is not one of the competitive forces of Porter's model?

making information available to everyone

The Internet raises the bargaining power of customers by:

1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000.

An example of raw data from a national chain of automobile stores would be:

more suppliers.

A firm can exercise greater control over its suppliers by having:

helps a firm identify points at which information technology can most effectively to enhance its competitive position.

The value chain model:

False

Most MISs use sophisticated mathematical models or statistical techniques

organization infrastructure, human resources, technology, and procurement.

The support activities of a firm include

Restaurant

Which of the following industries has the lowest barrier to entry?

decision making and control in an organization

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:

Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

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