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Knowledge workers are professionals who

create, modify, and/or synthesize knowledge as a fundamental part of their jobs

According to Thomas L. Friedman, which of the following is true about Globalization 3.0?

Individuals and small groups from virtually every nation joined the globalization movement.

In 1994, a company called ________ released the first mainstream Web browser thereby opening up the possibilities of the Internet for the general public.

Netscape

The term ________ refers to Web sites allowing users to add, remove, or edit content and is now often used synonymously with open source dictionaries.

wiki

Which of the following can be cited as an example of outsourcing?

Dell sources computer parts from suppliers located in Russia

Aircraft manufacturer Boeing designed its new 787 Dreamliner aircraft in Russia, making use of the availability of highly skilled aeronautical engineers. Identify this strategy.

offshoring

TransCorp is a medium-sized IT firm that is looking to outsource its payroll processes. Which of the following statements, if true, would most strengthen the decision to outsource?

Companies in other countries can do the same amount of work at a comparable cost.

refers to the delegation of a company's logistics operations to a subcontractor that specializes in that operation.

In-sourcing

Which of the following allows individuals to utilize powerful search engines on the Internet to build their "own personal supply chain of information, knowledge, and entertainment"?

in-forming

Which of the following is as an example of nearshoring?

Parts of Airbus and Boeing airplanes are designed and engineered in Moscow, Russia.

According to Nicholas Carr, cloud computing may contribute to the decline in outsourcing. Which of the following justifies this statement?

An IT outsourcer's business is built around managing complex internal systems. A shift to a simpler cloud-based IT infrastructure should reduce the need for outsourcers.

Which of the following is a cultural challenge of operating in the digital world?

differences in power distance and uncertainty avoidance

Which of the following is a geoeconomic challenge of operating in the digital world?

differences in network infrastructures

Which of the following statements is true about data?

It has no meaning in and of itself.

Which of the following statements is true about information

) It is a representation of reality.

Which of the following is part of an IS personnel's business knowledge and skills?

technological communication and presentation

Identify the purpose of a transaction processing system used in organizations.

to handle day-to-day business event data at the operational level of the organization

The purpose of a(n) ________ is to support and integrate all facets of the business, including planning, manufacturing, sales, marketing, and so on.

management information system

The purpose of an intelligent system is to

emulate or enhance human capabilities

Which of the following can be cited as an example of a supply chain management system?

procurement planning

Identify the purpose of an office automation system.

to support a wide range of predefined day-to-day activities of individuals and small groups

A grocery store checkout cash register with a connection to a network is an example of a(n) __________________________

transaction processing system

Toyota's automotive electronics systems and FedEx's Web site were not developed solely because managers in these organizations wanted to do things faster or because they wanted to have the latest, greatest technology. These organizations developed these systems to help gain or sustain competitive advantage. The choices made in developing the systems at both Toyota and FedEx were ________ in their intent.

strategic

Which of the following steps should be taken to ensure ones privacy online?

Visit Web sites anonymously.

Information property focuses on

who owns information about individuals and how information can be sold and exchanged

Which of the following actions can be included as a part of operational planning?

making day-to-day decisions that are highly structured and recurring

Managers at the tactical level of the organization focus on ________.

deploying organizational resources to achieve the objectives of the organization

Jane Estroisch works as a manager in a multidomestic firm. She focuses on the long-term questions facing the organization such as which countries to compete in and what organizational policies to follow. Jane is in the the ________ level of the organization.

executive

Which of the following actions would an organization take if it decides to pursue a best-cost provider strategy?

) offering products or services of reasonably good quality at competitive prices

Which of the following is an example of a focused differentiation strategy?

Manufacturers like Ferrari, Aston Martin, and Lamborghini compete in the tiny super car category with prices starting at $150,000 and running as high as $600,000.

Which of the following is an example of a focused low-cost strategy?

Global furniture retailer Newton provides customers who live in high-altitude areas with "affordable solutions for better living" by offering home furnishings that combine good design, function, and quality with low prices.

Which of the following is an implication for firms that have a threat of new entrants in their market?

decreased market share

Reduced prices, need for increased quality, and demand for more services would result due to high ________.

customers' bargaining power

With reference to assessing value for the IS infrastructure, architectural value is derived from ________.

an investment's ability to extend the infrastructure's capabilities to meet business needs today and in the future

While assessing value of the IS infrastructure, ________ value is derived from assessing an investment's impact on enabling the infrastructure to better meet business processing requirements.

operational

Which of the following international business strategies is associated with low degree of global integration and high degree of local responsiveness?

multidomestic strategy

A firm that enjoys high degree of global integration and local responsiveness is pursuing a(n) ________ strategy.

transnational

Which of the following statements is true about firms pursuing a home-replication strategy?

They focus on their domestic customers' needs and wants and merely export their products to generate additional sales.

Companies pursuing a(n) ________ strategy attempt to achieve economies of scale by producing identical products in large quantities for a variety of different markets.

global

Which of the following is a disadvantage of firms that pursue a global strategy?

inability to react quickly to local challenges and opportunities

Which of the following actions distinguish firms pursuing a transnational business strategy?

striking a balance between centralization and decentralization

Which of the following actions would fulfill the process requirements for the deployment of an innovative information system?

eliminating internal bureaucracy

Which of the following actions would fulfill the resource requirements for the deployment of an innovative information system?

finding system partners

________ are new technologies, products, or services that eventually surpass the existing dominant technology or product in a market.

Disruptive innovations

The innovator's dilemma refers to how disruptive innovations ________.

cause established firms or industries to lose market dominance when ignored

Which of the following statements is true about the e-business innovation cycle?

The vertical dimension of the cycle shows the extent to which an organization derives value from a particular information technology, and the horizontal dimension shows time.

Freeconomics is the leveraging of digital technologies to

provide free goods and services to customers as a business strategy for gaining a competitive advantage

The ________ is responsible for performing all the operations of the computer.

central processing unit

Any input your computer receives is digitized and then is processed by the CPU. Which of the following explains the meaning of the word "digitized" in the preceding sentence?

translated into binary code

Which of the following statements is true about secondary storage?

It retains the data when the power to the computer is shut off

The operating system of a computer is an example of a(n) ________ software.

systems

Operating systems are often written in ________, a very low level computer programming language that allows the computer to operate quickly and efficiently.

assembly language

The customer relationship management system and personal productivity software are examples of ________.

application software

Which of the following statements is true about open source software?

These programs' source code is freely available for use and/or modification

Which of the following statements is true about servers?

They are used to provide services to users within large organizations or to Web users

A ________ is any computer on the network, or any software application that uses only the services provided by the server.

client

A ________ is any computer that requests and provides services

peer

The Internet relies on ________ technology to deliver data and information across networks.

packet-switching

Internet protocol or the protocol used by the Internet is called the ________.

Transmission Control Protocol (TCP)

Which of the following statements is true about a uniform resource locator?

It is used to identify and locate a particular Web page

Under the ________ model, organizations "rent" resources such as processing, data storage, or networking from an external provider on an as-needed basis and pay only for the services used.

utility computing

Using ________, multiple machines located at different locations and each with its own applications can be configured to run on one single computer, enabling the IT service providers to better utilize their resources.

virtualization

Which of the following statements is true about the software as a service model?

The customer has no knowledge or control over the underlying infrastructure and has only limited ability to control or configure application-specific settings.

Which of the following statements is true about a public cloud?

It can be used by any interested party on a pay-per-use basis.

________ is used to increase Web application performance

edge computing

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