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operations management is the management of processes used to design, supply, produce, and deliver valuable goods and services to customers supply chain the global network of organizations and activities involved in designing, transforming, consuming and disposing of goods and services. supply chain management is management of the processes and relationships in a supply chain total product experience all the goods and services that are combined to define a customers complete consumption experience process is a system of activities that transforms inputs into valuable outputs lean operation an operation that produces maximum levels of efficiency and effectiveness using a minimal amount of resources core capability a unique set of skills that confers competitive advantages to a firm, because rival firms cannot easily duplicate them customers parties that use or consume the products of operations management processes suppliers parties that provide input to operational processes stakeholders groups of people who have a financial or other interest in the well being of an operation customer management management of the customer interface, including all aspects of order processing and fullfillment supply management the management of processes used to identify, acquire, and administer inputs to the firm logistics management the management of the movement of materials and information within, into, and out of the firm tier upstream stage of supply echelon a downstream stage of supply or consumption strategic planning a type of planning that addresses long term decisions that define the operations objectives and capabilities for the firm and its partners tactical planning a type of planning that addresses intermediate term decisions to target aggregate product demands and to establish how operational capacities will be used to meet them operational planning a type of planning that establishes short term priorities and schedules to guide operational resource allocations technology and infrastructure especially in communications and transportation barriers to trade shifting economies, governmental control and societal expectations core capabilities organizations focusing on their unique skills that create competitive advantage collaborative networks greater influence of, and reliance upon, business partners