5 Written Questions
5 Matching Questions
- standard deviation
- ISO 9000
- Design for Six Sigma (DFSS)
- Total Quality Management (TQM)
- a An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
- b An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
- c A set of internationally accepted standards for business quality management systems.
- d a measure of the variability or dispersion of a population, data set or distribution.
- e a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.
5 Multiple Choice Questions
- a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
- a product's fitness for consumption in terms of meeting customers' needs and desires.
- costs associated with quality failures uncovered after products reach customers.
- a measure of how well a product's designed features match up to the requirements of a given customer group.
- a technique for separating the critical few causes of problems for the trivial many.
5 True/False Questions
prevention costs → Costs resulting from inspection used to assess quality levels.
check sheet → a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
conformance quality → a measure of whether or not a delivered product meets its design specifications.
Cost of quality (COQ) → a framework for quantifying the total cost of quality-related efforts and deficiencies.
internal failure costs → costs associated with quality failures uncovered after products reach customers.