5 Written Questions
5 Matching Questions
- Malcom Baldrige National Quality Award
- plan-do-check-act cycle (PDCA)
- product quality
- 14. quality management
- Cost of quality (COQ)
- a a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
- b A management approach that establishes an organization wide focus on quality.
- c a framework for quantifying the total cost of quality-related efforts and deficiencies.
- d a product's fitness for consumption in terms of meeting customers' needs and desires.
- e a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
5 Multiple Choice Questions
- a graphical representation of the distribution of values.
- a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
- a technique for separating the critical few causes of problems for the trivial many.
- A set of internationally accepted standards for business quality management systems.
- a measure of the variability or dispersion of a population, data set or distribution.
5 True/False Questions
internal failure costs → costs associated with quality failures uncovered after products reach customers.
prevention costs → costs associated with efforts to prevent product defects and associated failure and appraisal costs.
appraisal costs → Costs resulting from inspection used to assess quality levels.
Total Quality Management (TQM) → A management approach that establishes an organization wide focus on quality.
Design for Six Sigma (DFSS) → a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.