5 Written questions
5 Matching questions
- internal failure costs
- product quality
- 14. quality management
- external failure costs
- appraisal costs
- a costs associated with quality failures uncovered after products reach customers.
- b a product's fitness for consumption in terms of meeting customers' needs and desires.
- c Costs associated with quality failures uncovered before products are delivered to customers.
- d A management approach that establishes an organization wide focus on quality.
- e Costs resulting from inspection used to assess quality levels.
5 Multiple choice questions
- a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
- a technique for separating the critical few causes of problems for the trivial many.
- a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
- a framework for quantifying the total cost of quality-related efforts and deficiencies.
- a measure of whether or not a delivered product meets its design specifications.
5 True/False questions
standard deviation → a measure of the variability or dispersion of a population, data set or distribution.
plan-do-check-act cycle (PDCA) → a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
prevention costs → Costs resulting from inspection used to assess quality levels.
DMAIC → An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
design quality → a product's fitness for consumption in terms of meeting customers' needs and desires.