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5 Written questions

5 Matching questions

  1. internal failure costs
  2. product quality
  3. 14. quality management
  4. external failure costs
  5. appraisal costs
  1. a costs associated with quality failures uncovered after products reach customers.
  2. b a product's fitness for consumption in terms of meeting customers' needs and desires.
  3. c Costs associated with quality failures uncovered before products are delivered to customers.
  4. d A management approach that establishes an organization wide focus on quality.
  5. e Costs resulting from inspection used to assess quality levels.

5 Multiple choice questions

  1. a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
  2. a technique for separating the critical few causes of problems for the trivial many.
  3. a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
  4. a framework for quantifying the total cost of quality-related efforts and deficiencies.
  5. a measure of whether or not a delivered product meets its design specifications.

5 True/False questions

  1. standard deviationa measure of the variability or dispersion of a population, data set or distribution.

          

  2. plan-do-check-act cycle (PDCA)a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.

          

  3. prevention costsCosts resulting from inspection used to assess quality levels.

          

  4. DMAICAn acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.

          

  5. design qualitya product's fitness for consumption in terms of meeting customers' needs and desires.

          

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