5 Written questions
5 Matching questions
- design quality
- Six Sigma
- Pareto analysis
- cause and effect diagrams (CEDs)
- a Diagrams that show the causes of certain outcomes. Aka fish bone diagrams or ishikawa charts.
- b a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
- c a technique for separating the critical few causes of problems for the trivial many.
- d a graphical representation of the distribution of values.
- e a measure of how well a product's designed features match up to the requirements of a given customer group.
5 Multiple choice questions
- Costs resulting from inspection used to assess quality levels.
- a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
- a framework for quantifying the total cost of quality-related efforts and deficiencies.
- a measure of the variability or dispersion of a population, data set or distribution.
- An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
5 True/False questions
external failure costs → Costs associated with quality failures uncovered before products are delivered to customers.
Design for Six Sigma (DFSS) → a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.
product quality → a measure of how well a product's designed features match up to the requirements of a given customer group.
check sheet → a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
Total Quality Management (TQM) → A management approach that establishes an organization wide focus on quality.