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5 Written questions

5 Matching questions

  1. Pareto analysis
  2. prevention costs
  3. plan-do-check-act cycle (PDCA)
  4. conformance quality
  5. product quality
  1. a a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
  2. b a technique for separating the critical few causes of problems for the trivial many.
  3. c costs associated with efforts to prevent product defects and associated failure and appraisal costs.
  4. d a measure of whether or not a delivered product meets its design specifications.
  5. e a product's fitness for consumption in terms of meeting customers' needs and desires.

5 Multiple choice questions

  1. A set of internationally accepted standards for business quality management systems.
  2. costs associated with quality failures uncovered after products reach customers.
  3. a framework for quantifying the total cost of quality-related efforts and deficiencies.
  4. An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
  5. a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.

5 True/False questions

  1. check sheeta management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.

          

  2. histograma graphical representation of the distribution of values.

          

  3. Six Sigmaa management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.

          

  4. Design for Six Sigma (DFSS)a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.

          

  5. internal failure costsCosts associated with quality failures uncovered before products are delivered to customers.

          

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