5 Written questions
5 Matching questions
- Design for Six Sigma (DFSS)
- product quality
- cause and effect diagrams (CEDs)
- Malcom Baldrige National Quality Award
- ISO 9000
- a Diagrams that show the causes of certain outcomes. Aka fish bone diagrams or ishikawa charts.
- b a product's fitness for consumption in terms of meeting customers' needs and desires.
- c A set of internationally accepted standards for business quality management systems.
- d a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
- e a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.
5 Multiple choice questions
- a measure of how well a product's designed features match up to the requirements of a given customer group.
- Costs associated with quality failures uncovered before products are delivered to customers.
- costs associated with efforts to prevent product defects and associated failure and appraisal costs.
- A management approach that establishes an organization wide focus on quality.
- a measure of whether or not a delivered product meets its design specifications.
5 True/False questions
Pareto analysis → Costs resulting from inspection used to assess quality levels.
external failure costs → Costs associated with quality failures uncovered before products are delivered to customers.
Six Sigma → a graphical representation of the distribution of values.
standard deviation → a product's fitness for consumption in terms of meeting customers' needs and desires.
plan-do-check-act cycle (PDCA) → a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.