5 Written Questions
5 Matching Questions
- Six Sigma
- prevention costs
- product quality
- check sheet
- conformance quality
- a a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
- b a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
- c a product's fitness for consumption in terms of meeting customers' needs and desires.
- d a measure of whether or not a delivered product meets its design specifications.
- e costs associated with efforts to prevent product defects and associated failure and appraisal costs.
5 Multiple Choice Questions
- a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
- a measure of how well a product's designed features match up to the requirements of a given customer group.
- An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
- a framework for quantifying the total cost of quality-related efforts and deficiencies.
- costs associated with quality failures uncovered after products reach customers.
5 True/False Questions
Design for Six Sigma (DFSS) → a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
ISO 9000 → A set of internationally accepted standards for business quality management systems.
Pareto analysis → Costs resulting from inspection used to assess quality levels.
cause and effect diagrams (CEDs) → a framework for quantifying the total cost of quality-related efforts and deficiencies.
14. quality management → An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.