NAME

Question types


Start with


Question limit

of 21 available terms

Advertisement Upgrade to remove ads
Print test

5 Written questions

5 Matching questions

  1. Design for Six Sigma (DFSS)
  2. product quality
  3. cause and effect diagrams (CEDs)
  4. Malcom Baldrige National Quality Award
  5. ISO 9000
  1. a Diagrams that show the causes of certain outcomes. Aka fish bone diagrams or ishikawa charts.
  2. b a product's fitness for consumption in terms of meeting customers' needs and desires.
  3. c A set of internationally accepted standards for business quality management systems.
  4. d a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
  5. e a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.

5 Multiple choice questions

  1. a measure of how well a product's designed features match up to the requirements of a given customer group.
  2. Costs associated with quality failures uncovered before products are delivered to customers.
  3. costs associated with efforts to prevent product defects and associated failure and appraisal costs.
  4. A management approach that establishes an organization wide focus on quality.
  5. a measure of whether or not a delivered product meets its design specifications.

5 True/False questions

  1. Pareto analysisCosts resulting from inspection used to assess quality levels.

          

  2. external failure costsCosts associated with quality failures uncovered before products are delivered to customers.

          

  3. Six Sigmaa graphical representation of the distribution of values.

          

  4. standard deviationa product's fitness for consumption in terms of meeting customers' needs and desires.

          

  5. plan-do-check-act cycle (PDCA)a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.

          

Create Set