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5 Written Questions

5 Matching Questions

  1. internal failure costs
  2. design quality
  3. Malcom Baldrige National Quality Award
  4. external failure costs
  5. 14. quality management
  1. a a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
  2. b A management approach that establishes an organization wide focus on quality.
  3. c Costs associated with quality failures uncovered before products are delivered to customers.
  4. d costs associated with quality failures uncovered after products reach customers.
  5. e a measure of how well a product's designed features match up to the requirements of a given customer group.

5 Multiple Choice Questions

  1. Costs resulting from inspection used to assess quality levels.
  2. An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
  3. a technique for separating the critical few causes of problems for the trivial many.
  4. A set of internationally accepted standards for business quality management systems.
  5. a product's fitness for consumption in terms of meeting customers' needs and desires.

5 True/False Questions

  1. Cost of quality (COQ)a measure of how well a product's designed features match up to the requirements of a given customer group.

          

  2. histograma graphical representation of the distribution of values.

          

  3. standard deviationa product's fitness for consumption in terms of meeting customers' needs and desires.

          

  4. conformance qualitya measure of whether or not a delivered product meets its design specifications.

          

  5. check sheeta tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.

          

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