NAME: ________________________

Supply Chain Management - Chapter 6 & 6s Test

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5 Written Questions

5 Matching Questions

  1. DMAIC
  2. standard deviation
  3. ISO 9000
  4. Design for Six Sigma (DFSS)
  5. Total Quality Management (TQM)
  1. a An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
  2. b An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
  3. c A set of internationally accepted standards for business quality management systems.
  4. d a measure of the variability or dispersion of a population, data set or distribution.
  5. e a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.

5 Multiple Choice Questions

  1. a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
  2. a product's fitness for consumption in terms of meeting customers' needs and desires.
  3. costs associated with quality failures uncovered after products reach customers.
  4. a measure of how well a product's designed features match up to the requirements of a given customer group.
  5. a technique for separating the critical few causes of problems for the trivial many.

5 True/False Questions

  1. prevention costsCosts resulting from inspection used to assess quality levels.


  2. check sheeta management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.


  3. conformance qualitya measure of whether or not a delivered product meets its design specifications.


  4. Cost of quality (COQ)a framework for quantifying the total cost of quality-related efforts and deficiencies.


  5. internal failure costscosts associated with quality failures uncovered after products reach customers.


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