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5 Written Questions

5 Matching Questions

  1. Six Sigma
  2. prevention costs
  3. product quality
  4. check sheet
  5. conformance quality
  1. a a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
  2. b a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
  3. c a product's fitness for consumption in terms of meeting customers' needs and desires.
  4. d a measure of whether or not a delivered product meets its design specifications.
  5. e costs associated with efforts to prevent product defects and associated failure and appraisal costs.

5 Multiple Choice Questions

  1. a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
  2. a measure of how well a product's designed features match up to the requirements of a given customer group.
  3. An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
  4. a framework for quantifying the total cost of quality-related efforts and deficiencies.
  5. costs associated with quality failures uncovered after products reach customers.

5 True/False Questions

  1. Design for Six Sigma (DFSS)a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.

          

  2. ISO 9000A set of internationally accepted standards for business quality management systems.

          

  3. Pareto analysisCosts resulting from inspection used to assess quality levels.

          

  4. cause and effect diagrams (CEDs)a framework for quantifying the total cost of quality-related efforts and deficiencies.

          

  5. 14. quality managementAn integrated business management strategy aimed at embedding awareness of quality in all organizational processes.

          

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