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5 Written Questions

5 Matching Questions

  1. Malcom Baldrige National Quality Award
  2. plan-do-check-act cycle (PDCA)
  3. product quality
  4. 14. quality management
  5. Cost of quality (COQ)
  1. a a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
  2. b A management approach that establishes an organization wide focus on quality.
  3. c a framework for quantifying the total cost of quality-related efforts and deficiencies.
  4. d a product's fitness for consumption in terms of meeting customers' needs and desires.
  5. e a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.

5 Multiple Choice Questions

  1. a graphical representation of the distribution of values.
  2. a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
  3. a technique for separating the critical few causes of problems for the trivial many.
  4. A set of internationally accepted standards for business quality management systems.
  5. a measure of the variability or dispersion of a population, data set or distribution.

5 True/False Questions

  1. internal failure costscosts associated with quality failures uncovered after products reach customers.

          

  2. prevention costscosts associated with efforts to prevent product defects and associated failure and appraisal costs.

          

  3. appraisal costsCosts resulting from inspection used to assess quality levels.

          

  4. Total Quality Management (TQM)A management approach that establishes an organization wide focus on quality.

          

  5. Design for Six Sigma (DFSS)a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.

          

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