| Term | Definition |
| What does it mean to think gray? | Don't make firm opinios of ideas until I have to. |
| What does it mean to think free? | Train yourself to move several steps beyond traditional brainstorming by considering really outrageous swolutions and approaches. |
| Is listening important? | Yes, listen first and talk later; when you listen, do so artfully. |
| Do experts know it all? | They can be helpful but they're no substitute for your own critical thijnking and discernment. |
| Should one be arware/concerned of pseudoscience? | Pseudoscinece can mask as incontrovertable fact/wisdom. It won;t really do alot for your own interestsw or the interest of the agency. |