the way a dental professional conducts himself at the patient's chairside
the process by which information is exchanged between two or more persons
interpersonal skills used to ease communication and develop a trusting relatonship between the dental professional and the patient "the act of making something easier"
skills that promote good relationships between individuals
the relationship between the patient and the dental professional
Describe verbal, nonverbal, and listening skills and explain how each can be used to enhance communication.
Verbal-use of language; helps pt. understand procedures.
NonVerbal-involves use of body language; can be used to enhance verbal messages (such as smiling when saying "hello")
Listening-receiving and understanding of messages; a good listener communicates attention and interest
How can facilitation skills be used to gain a pt's trust?
Encourage and answer questions, responding w/ action and expressing warmth. All these show interest in pt.
Define a relationship of trust between dental professional and pt.
Begins w/1st impressions; spec. auxiliary's appearance and greeting