Specialized forms of marketing research that focus on the planning, preparation, and placement of advertising or PR.
Model of Communication
Source/Sender- Encoding- Channel Message- Decoding- Receiver- Response-Feedback
*Sender can be client, agency, advertiser, etc
*Research goes into understanding the receiver/consumer.
Putting out a message in a symbolic, metaphoric or linguistic form.
The receiver interprets the message
Benefits of research for Strat Comm
1.Save money by avoiding bad decisions, finding right strategies and detecting opportunities.
2. Gain competitive advantage (track competitors, discovering opportunities before competition)
3. Adapt to changing environment (cool hunting).
4. Maintenance and growth of business
5.Internal operations and cooperation, goals
More benefits of research for strat comm
1. Helps manager understand audience
2. Helps keep top-level management in touch with stakeholders
3. Help confirm existence and breadth of problems
4. Guide strategy appropriately and efficiently
5. Help prevent unintended or otherwise unanticipated effects (ensure that audiences will perceive messages in the way you intend)
6. Can provide basis for measures of accountability (baseline measures as compared to results)
Key Points of Research
-Connection between objectives and strategies
-Research is goal-oriented and objectives should state those goals
-How you define something influences how you measure it
Guides campaign creation, evaluation research that focuses on the planning, development, and implementation of a program.
Guides implementation to ensure intended effects.
Summative (evaluative) Research
Evaluates success based on achievement of objectives
Research carried out to increase understanding of fundamental principles of a theory or topic rather than research that is designed to be applied to practical pursuits; conducted to expand the boundaries of knowledge. "Pure" research.
*Lab-based, Knowledge driven, experimental, analytic, nomothetic (giving or establishing laws)
Systematic inquiring accessing and using some part of the research community's (the ad agency's) accumulated theories, knowledge, methods, and techniques for a specific patient-student-or client-driven purpose; in industry settings, it is often proprietary.
*Problem-driven, Field-based, correlational (can't say that a causes b but that a and b relate), Synthetic (brings things together and looks at interconnectedness), Idiographic (pertaining to or involving the study of individual cases or events).
-Inductive (specific to broad)
-Researcher as data gathering instrument
-Data output in words or pictures
-Depth and richness
-Answers the "why?"
-Deductive (broad to specific)
-Use of tools to collect numerical data
-Data output in numbers and statistics
-Answers the "what?"
The 4-Step Process of PR
PREA. Planning, Research, Evaluation, Action. (Research occurs through out all steps)
Often a survey of company's key audiences via telephone. Internal Communication Audit- how well are we communicating with our employees? Audits of stockholders, community, the media, etc...
How different individuals view an organization.
Goals of Research
1. To define a problem 2. Define and understand stakeholders 3. To select a channel 4. To test a message 5. To secure publicity 6. Image or reputation studies 6. To analyze coverage
Steps in the research plan
1. analyze the situation and define the problem
2. conduct informal, exploratory research
3. establish objectives 4. determine methods and conduct primary research (qualitative or quantitative) 5. data analysis and interpretation
Measuring Success in Research
1. Level 1: Outputs (immediate results like number of media impressions or placements)
2. Level 2: Outtakes and outgrowths (whether the stakeholders received, paid attention to, understood, retained messages
3. Level 3: Outcomes (impact, changes in opinion, attitude, behavior)
Research underlies advertising (is the basis of ads)...
Part creative strategists, part researchers. Mission: to find the customer insights through the emotional landscape of motivations, fears, symbols, beliefs, myths, prejudices and desires.
Primary vs Secondary
Primary- you must research
Secondary- data has already been collected
Things to consider when using secondary research
-Is the source trustworthy?
-Who/what is the source? Why did they conduct the research? What is the methodology?
-Is it timely? Or is it obsolete?
-Is it relevant? Does it answer the question at hand?
Benefits of Secondary Research
-Can provide foundation for problem formulation or help define parameters of research
Types of secondary research
Explains events or phenomena in terms of those involved. Grounded in the details, evidence and examples. Ex: Interviewers can talk back, clarify and explain their points.
Concept sensitive to data that helps explain relationships found in data. Point of departure from which to study data.
Defining how it is being used within the context.
-In-depth, open-ended interviews and focus groups
-Observation and ethnography
Foundation of qualitative research
-Flexible: Allows for adjustments in design
-Iterative: Inform and evolve- stops when new insights stop
-Continiuous- redesign questioning in response to new lines of inquiry
Types of Qualitative Interviews
-Selection of participants should match how you defined subject of research
-3 Requirements: Knowledge of cultural arena/situation being studied, willingness to talk and represent a range of points of view
Structuring Qualitative Interview
Design for depth, detail, vividness and nuance (subtle details like metaphors). Structure with main questions, probe questions (clarifying) and follow-up questions.
Shows you are listening. Things like "tell me more...".
Words with a particular meaning within the context of a particular group.
Characteristics of Qualitative Interviewing
Natural settings, duration (typically 90 min), participants POV
Purpose of Focus Group
To explore or understand trends, not to generalize to larger population. Developed in recognition that many consumer decisions are made in social context.
Planning a Focus Group
-Determine the purpose
-Determine the target audience
-Determining how many to conduct
-Selecting the moderator
-Choosing the site
-Writing the guide
Focus Group Participants
-Give an incentive (this can be bad because some people will lie to get incentive)
-Always follow up with individual
-Always recruit more than you think you need
Types of Focus Group Participants
-Random: might strive for this
-Volunteer: generally get this
-Known groups: drawn from a specific, predetermined set of people
Conducting a Focus Group
-Listening and securing input from all participants
-Handling Respondents (active person, shy person, know-it-all, over-talker, obnoxious person)
Advantages of Focus Groups
-Cost effective/time effective
-Quality of Data: participants can provide checks and balances for each other and weed out false/extreme views
-People enjoy them
-Similarity of diversity of views can be insightful and quickly assessed
-Great for exploring and detecting
-Moderator can probe and request additional info
Disadvantages of Focus Groups
-Group setting can restrict number of questions that can be asked
-Available response time for any particular individual is restrained
-Requires skilled moderator
-Tend to work best when participants are strangers
-Not conducive for controversial or personal issues
-Beneficial for identifying major themes, but not as good at offering micro-analysis of subtle differences
-Unlike most qualitative methods, tend to take place outside of natural setting where social interactions normally occur.
Primary method of anthropology and earliest distinct tradition of qualitative inquiry.
A more contemporary use. Taking ethnography and using it to understand other cultures.
The study of people in their "native environment". Cultural interpretation. Begins with a topic, issue or problem of interest.
Outside looking in; involves interpretation.
On the inside, from within the culture; involves investigating how participants understand (think and feel about) their world.
Principles of Ethnographic Research
-Naturalism:trying to understand people in natural environments.
-Discovery- be open to discovery...things you didn't plan for
Refers to an ethnographic focus on the behavior of people constituting a market for a product or service.
Date Gathering in Ethnography
-Participant Observation (experiencing as an insider)
Ethnography adapted to research online communities.
Discrepancy between emic and etic data
Are there differences between what people say, how they interpret their behavior and what researcher observes...
Verbal accounts that understate reality ("we ALWAYS...").
Metaphors depicting events or descriptions of action.
Claims of idiosyncracy
Advantages of Ethnography
-Can yield important consumer insights not provided in other methods
-Provides information on how things happen and how people act in their natural environment
Disadvantages of Ethnography
-Can be time-consuming and costly
-Can be difficult to gain access and trust
-Does not always yield the kind of insights a research might be seeking
-Cannot claim generalizability, reliability
Recruiting a group of people and tracking them over time using a variety of techniques.
-useful when launching a new product
-lasts 2-3 weeks
Consumer Deprivation Studies
In order to help people realize how important something is to them you can have them go without that something for a period of time
Form of ethnography that seeks out cool people to discover cool things.
Ethnography adapted for online environments
Psychological approaches using stimuli that allow participants to project their subjective or deep-seated beliefs onto other people or objects. The general idea is that unconscious desires and feelings can be explored by presenting a participant with a stimulus in an unthreatening situation so the participant is free to interpret and respond to the stimulus.
Becoming aware of your preconceived notions of consumers so that you can see how your assumptions may impact your ability to hear consumers.
Two Approaches to Analyzing Projective Data
The application and combination of several evaluation methodologies to gain a different (and full) perspective of an issue or phenomenon.
Types of Projective Techniques
-Word Association Test
-Sentence Completion Test
-Choice Ordering: why certain things are more important than other qualities
-Cartoon Test: character in cartoon says ????
-Construction: Make up story or picture from a stimulus concept
-Expressive: Respondent is asked to describe what is happening when shown picture with little detail.
Zaltman Metaphor Elicitation Technique
-Draws out people's buried thoughts and feelings about brands by getting people to think in metaphors.
Thematic Apperception Test
-Appropriate for areas such as copy-testing (words, visuals, colors); gaining insight into qualities associated with different products and the people who use them; and exploring attitudes towards products, brands, images of institutions or symbols
-Participants are asked to assume the role of one of the portrayed people and to construct a story about what the person in the picture is thinking, saying or doing
Limitations of Direct Questioning
-People are not always conscious of their underlying motivations
-People tell you what they think you want to hear
-People are sometimes embarrassed to admit their real motivations
-Most people think of themselves as being completely rational in their decision making so they discount non-rational reasons for their behaviors.
-Some people fear how marketers might use their info