A counselor's body language and approach influences the client's acceptance of the counselor and the program. A client who sees and feels as if the counselor cares and understands is likely to open up and talk about the issues which bother him.
This may be a question that cannot easily be answered with yes or no or just a word or two. This type of question may help to get the ball rolling at the beginning of an interview or counseling session. They motivate a client into thinking about things he may not have not have realized before. Communication skills tool.
Yes or no questions are good when you need specific information or want to show a certain point. May also be used to help help an overtalkative client to focus.
Rephrasing what was said to you shows the client that you 1)were listening 2)helps the counselor understand what was said. Rephrasing encourages the client to think and helps the client understand his options and choices in decision making.
A summary is to paraphrase a whole session or issue as opposed to a single thought. Counselors may use a summary in order to control the tempo or the affect of a session or group. A summary at the beginning of the session brings the group or client up to speed and indentifys a start point when revisiting a topic.
A verbal responce to a client's expression of emotion. Reflection aids with managing emotions. Helps the client understand and express what he is feeling. Reflection helps the client feel understood.