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5 Written questions

5 Matching questions

  1. The most important elements in providing superior customer service to patients are?
  2. Which of the following statutes includes regulations regarding the testing of patient specimens and interpreting of results in the medical office?
  3. The abbreviation "CMA," when listed after a medical assistant's name, is his or her?
  4. Which of the following is not an example of a medical assistant's clinical duties?
  5. Which of the following professional attributes indicates the ability to understand someone else's situation?
  1. a Integrity and honesty
  2. b Clinical Laboratories Improvement Amendment
  3. c Credential
  4. d Diagnosing communicable diseases
  5. e Empathy

5 Multiple choice questions

  2. All the above
  3. Accountability
  4. Professionalism
  5. U.S. Department of Health, Education, and Welfare

5 True/False questions

  1. Which of the following behaviors might be displayed by a medical assistant who is behaving unprofessionally?Accountable


  2. After you become a certified medical assistant, how often is recertification required?Credentials


  3. Which of the following words best describes a medical assistant who works effectively as a team member in the medical office?Using a term of endearment when talking to a patient


  4. Which of the following organizations publishes a journal called Professional Medical Assistants?AMT


  5. Which of the following constitutes unprofessional behavior when interacting with an externship preceptor?Clinical Laboratories Improvement Amendment


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