Chapter 9 Telephone Techniques
Order by
17 terms
Terms | Definitions |
|---|---|
 Clarity | The quality or state of being clear. |
| Competent | Having adequate abilities or qualities; having the capacity to function or perform in a certain way. |
| Cultivate | To foster the growth of; to improve by labor, care, or study. |
| Diction | The choice of words especially with regard to clearness, correctness, or effectiveness. |
| Enunciation | Utterance of articulate, clear sounds. |
| Inflection | A change in pitch or loudness of the voice. |
| Invariably | Consistently; not changing or capable of change. |
| Jargon | The technical terminology or characteristic idiom of a particular group or special activity. |
| Monotone | A succession of syllables, words, or sentences in one unvaried key or pitch. |
| Multitasking | Performing multiple tasks at the same time. |
| Pitch | The property of a sound, especially a musical tone, which is determined by the frequency of the waves producing it; the highness or lowness of sound. |
| Provider | Individual or company that provides medical care and services to a patient or the public. |
| Salutation | An expression of greeting, goodwill, or courtesy by words or gestures. |
| Screen | Something that shields, protects, or hides; to select or eliminate through a screening process. |
| STAT | Medical abbreviation for immediately; at this moment. |
| Tactful | Having a keen sense of what to do or say to maintain good relations with others or to avoid offense. |
| Tedious | Tiresome because of length or dullness. |
First Time Here?
Welcome to Quizlet, a fun, free place to study. Try these flashcards, find others to study, or make your own.