Chapter 9 Telephone Techniques

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17 terms

Clarity

The quality or state of being clear.

Competent

Having adequate abilities or qualities; having the capacity to function or perform in a certain way.

Cultivate

To foster the growth of; to improve by labor, care, or study.

Diction

The choice of words especially with regard to clearness, correctness, or effectiveness.

Enunciation

Utterance of articulate, clear sounds.

Inflection

A change in pitch or loudness of the voice.

Invariably

Consistently; not changing or capable of change.

Jargon

The technical terminology or characteristic idiom of a particular group or special activity.

Monotone

A succession of syllables, words, or sentences in one unvaried key or pitch.

Multitasking

Performing multiple tasks at the same time.

Pitch

The property of a sound, especially a musical tone, which is determined by the frequency of the waves producing it; the highness or lowness of sound.

Provider

Individual or company that provides medical care and services to a patient or the public.

Salutation

An expression of greeting, goodwill, or courtesy by words or gestures.

Screen

Something that shields, protects, or hides; to select or eliminate through a screening process.

STAT

Medical abbreviation for immediately; at this moment.

Tactful

Having a keen sense of what to do or say to maintain good relations with others or to avoid offense.

Tedious

Tiresome because of length or dullness.

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