What is the most widely used filing system for medical practices?
In appointment scheduling, the matrix indicates
Time not available to schedule patients
Financial information should..
Not be included in the patient's medical records
What term means the act of articulating and speaking clearly?
A chronological file used as a reminder is called a(n)
The screening and sorting of emergency situations is called
Scheduling patients so that two come in at the beginning of each hour and the others are scheduled every 10 to 20 minutes is called
Modified wave scheduling
Account statements for a medical practice should be sent as
Patients who want to talk about abnormal test results should speak with which of the following medical personnel?
Which of the following is the most secure service offered by the U.S. Postal Service?
If a patient calls about insurance coverage, the call should be handled by
The medical assistant
What are some things that should be included in the patient's medical records?
Physical examination results. Correspondence with and about the patient. Diagnosis and treatment plans. Informed consent forms
Office policy manuals contain which of the following types of information?
Regulations for personal appearance
SOAP pertains to
According to the Internal Revenue Service, financial records need to be retained for how long?
According to U.S. Postal Service guidelines, which of the following is the correct state abbreviation for an envelope addressed to Key West?
It is important to leave time to complete forms for patients who are
What is a correct complimentary closing?
What mail is available 7 days per week?
When an incoming call is received, the telephone should be answered
By the second or third ring
If the patient calls in to report that he or she is doing well (satisfactory results) after surgery, the medical assistant should
Handle the call and make note of the patient's report in his or her medical records
An appointment book is considered
A legal document & A scheduling system
The physician should handle calls from patients about which of the following?
The words SPECIAL HANDLING should appear where on an envelope?
Below the postage
What is an introductory form that provides demographic data about patients?
Patient information form