5 Written Questions
5 Matching Questions
- Patients with visual impairments
- Defense Mechanisms
- Negative communication
- Making stereotyped comments
- a Patients will often develop defense mechanisms, which they are usually not conscious of, to protect themselves from anxiety, guilt, shame, or other uncomfortable situations.
- b Is an energy-depleting condition that will affect your health and career.
- c Visually impaired patients cannot usually rely on nonverbal clues; therefore, your tone of voice, inflection, and speech volume take on a greater importance when you are communicating with them. Be aware of what you say and how you say it. Use large-print materials whenever possible. Make sure there is adequate lighting in all patient areas. Use a normal speaking voice, talk directly and honestly, and avoid talking down to the patient.
- d Most people do not intend to communicate negatively; however, some communication practices have a negative effect on others.
- e Involves using meaningless clichés when communicating with patients, such as "It's for your own good." Comments of this type are given in an automatic, mechanical way as a substitute for a more reasonable and thoughtful explanation.
5 Multiple Choice Questions
- The communication cycle consists of giving and receiving information. As you interact with patients and their families, you will be responsible for giving information and ensuring that the patient understands what you, the physician, and other members of the staff have communicated. You also will be responsible for receiving information from the patient.
- As a professional, you need to be assertive. This means being firm and standing by your principles while still showing respect for others. Being assertive is not the same thing as being aggressive. Aggressive actions make others feel that the aggressive person is trying to impose his position on others or is trying to manipulate others.
- • Empathy
• Consideration and sensitivity
- Detailed instructions for specific procedures. The instructions include clinical procedures and quality assurance programs.
- Encouraging patients to think through and answer their own questions and concerns.
5 True/False Questions
Focusing → Helping the patient stay on a particular topic with directing questions and statements.
Minimizing feelings → Usually done by overtly approving of a patient's behavior. Giving approval may lead the patient to strive for praise rather than progress.
Open-ended questions → General questions that allow patients to elaborate on their answers, providing as much information as they wish to. Open-ended questions lead to better communication.
Negative communication includes: → Most people do not intend to communicate negatively; however, some communication practices have a negative effect on others.
The following are some tips for communicating with an angry patient → • Do not participate in other people's negative attitudes.
• Try your best at all times to be personable and supportive of coworkers.
• Refrain from passing judgment on others or stereotyping them.
• Do not gossip. Act professionally at all times.
• Do not jump to conclusions. You do not know until you ask.