| Term | Definition |
|---|
| Decision Tree | Where are the correct symptom codes provided other than in SAP-CIC |
| Pending | BP has a pending and a closed 3000 file where do you document |
| When BP is making a recommendation | When do we use "recommendation" for an inquiry code |
| Who called what they wanted what you did | What is found in all call documentation |
| No, we look up the information ourselves | BP is looking for a tracking # for an MP3, is this a transfer |
| SKP Infogate | Where can you find the ECR Policy |
| BOS | What must be attached before assigning to ECR |
| 1397 | What is the employee responsible # for ECR |
| 3-5 business days | How long does the ECR have to review a file |
| No | Can you deny a request for an ECR |
| No | Can VOCs be created on a 4000 transaction |
| Change priority to next level | The BP says they didn't get their callback in 3 days and ECR is closed |
| Pending list | Where does the file go if we're waiting for faxes |
| Yes | Do we have to have the model and serial number for a VOC |
| Yes | Do we need a second phone # and an email for a VOC |
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