The main goal of an agency that determines the work it does.
Image of an agency
The reputation that a social agency has established in its community.
A fantasy that envisions saving someone from his or her fate.
General, open-ended questions about some aspect of an interviewee's life.
Terms that describe some aspect of culturally significant meaning and experience.
Blocks of descriptive information, systematically collected, used to build a composite portrait of selected cultural characteristics more or less shared by a set of clients.
An attitude that withholds moral judgments on another person's behaviors, attitudes, or values.
Questions asked in such a way that they allow for a variety of responses.
A question or statement that encourages the fullest possible expression of an interviewee's thoughts and feelings.
An invitation to say more about something that an interviewee has brought up, preferably in the form of an open-ended request for information.
Responses that encourage clients to continue talking.
Paraphrasing or restating
Putting an interviewee's words in another form without changing the content in order to encourage the interviewee to go on.
Seeking further understanding of what has been said in an interview.
An interviewer response that puts into words what the interviewer thinks the interviewee might be feeling.
Encouraging and reassuring
Providing a message of hopefulness in attempt to inspire confidence, sometimes without regard to what a person is actually feeling.
Giving a mild form of advice, generally made tentatively.
Telling a client what to do. Used with caution, if at all, in interviews, because it incorrectly assumes that one person knows what is best for another.
A tactic used by an interviewer to point out to interviewee discrepancies or inconsistencies in the interviewee's words or behavior.
A form of response that speculates on the meaning of an interviewee's statement or behavior.