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____ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

Reengineering

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization.

customer

In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.

line; staff

Cross-department coordination tends to be very easy in organizations with functional departmentalization.

False

Specialized jobs are generally inefficient.

False

____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.

Autonomy

____ is the process of solving problems by consistently applying the same rules, procedures, and processes.

Standardization

____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.

Job design

Roughly 70 percent of all reengineering projects fail because ____.

of how the process affects people in the workplace

In essence, reengineering changes organizations by ____.

increasing reciprocal interdependence

The composition of a ____ organization is always changing.

virtual

The primary disadvantage of geographic departmentalization is ____.

duplication of resources

The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross-departmental coordination.

True

Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise.

True

Which of the following approaches to job redesign entails more than simply providing additional variety in job tasks?

the job characteristics model

____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.

Empowerment

Decentralization ____.

leads to faster decision making and more satisfied customers and employees

The three types of task interdependence are

reciprocal, pooled, and sequential

____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.

Matrix

Specialized jobs are characterized by simple, easy-to-learn steps; low variety; and high repetition.

True

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