5 Written Questions

1. Voluntary behavior that violates significant organizational norms and, in doing so, threatens the well-being of the organization or its members
2. a tendency to search for information that confirms one's preconceptions
3. ability of an individual to be sensitive to and understanding of the emotions of others and to manage his or her own emotions and impulses
4. Utilitarianism, Rights and Justice
5. The degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance important for self-worth

5 Matching Questions

1. Organizational Commitment
2. Values
3. Surface Level Diversity
4. Fundamental Attribution Error
5. General Mental Ability

1. a differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure
2. b the ideas, beliefs, and attitudes about what is important that help guide the way you live
3. c the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
4. d Our reasoning abilities, verbal and numerical skills, analytical skills, or overall intelligence level.
5. e The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

5 Multiple Choice Questions

1. a relatively permanent change in an organism's behavior due to experience
   1. Shaping
   2. Emotion
   3. Learning
   4. Deep Acting
2. differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others
   1. Surface Level Diversity
   2. Deep Level Diversity
   3. Creativity
   4. Job Involvement
3. Predicts Behaviors. 3 components are cognitive, affective, and behavioral
   1. Motivation
   2. Emotion
   3. Intuition
   4. Attitude
4. an exceptional interest in and need admiration for yourself
   1. Narcissism
   2. Intuition
   3. Perception
   4. Sociology
5. Model to determines personality consisting of 5 types: Extrovert, Conscientiousness, Agreeableness, Openness to Experience, and Emotional Stability
   1. The Big Five Model
   2. Perception
   3. Terminal Values
   4. Job Involvement

5 True/False Questions

1. Job Satisfaction → An employee's general attitude toward his or her job

   True        False

2. Affective Events Theory (AET) → A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors

   True        False

3. Psychological Empowerment → the scientific study of behavior and mental processes

   True        False

4. Intuition → intense feelings that are directed at someone or something

   True        False

5. Surface Acting → hiding one's inner feelings and forgoing emotional expressions in response to display what is appropriate

   True        False