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A study guide for Funeral Services Management Mid Term that will be issued 11/10/23011 by Professor Dean.

ACTUATING

(Directing) Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization. pg.181 (Klicker)

ADVERTISING

The art of making the public aware of the services or commodities that a business has for sale. pg.102 (Klicker)

FORMS OF ADVERTISING

direct mail, radio, television, yellow pages, church bulletins, business cards, and the internet. Pg.209 (Klicker)

AFTERCARE

(Follow up, Post-need) Services provided by a funeral service organization that occur after final disposition.. Pg.73 (Klicker)

INFORMATION ORIENTED SERVICES

Part of Aftercare. This can include sending family grief-oriented literature one or more times after the funeral. It can also include cards, letters, brochures, books, a directory of local grief support groups or agencies or newsletters. pg.73 (Klicker)

DIRECT CARE SERVICES

Part of Aftercare. Having a grief counselor on staff or retainer, sponsoring a support group(s), sponsoring grief related seminars or workshops, special ceremonies during the holidays or a personal visit to the family's home by a funeral home staff member. Pg.73-74 (Klicker)

ARTICLES OF INCORPORATION

A document that describes the business and is filed with the state in which the corporation is formed. These articles include; the name of the company; the purpose of the business; the names and addresses of the incorporators; the names and addresses of the corporations initial officers and directors; the address of the corporation's home office; the capital required at the time of incorporation; capital stock to be authorized; corporate bylaws; corporation's time horizon; and other miscellaneous information. (Coulter) pg. 167-168

CAVEAT VENDITOR

A Latin term meaning "let the seller beware," in contrast to the more widely known saying caveat emptor (let the buyer beware). The principle of caveat venditor cautions that the seller is responsible for any problem that the buyer might encounter with a service or product. (yourdictionary.com)

COMPETITION

Organizations battling with each other for some desired outcome - customers, market share, survey ranking or needed resources. (Coulter) pg.98

CONTRACT

An agreement that creates legal obligations and is enforceable in a court of law. pg. 174 (Coulter)

CONTRACT - MUTUAL ASSENT

Contract essential. Both parties must agree to contract. pg. 174 (Coulter)

CONTRACT - CONSIDERATION

Contract essential. Means both parties must do or pay something as stated in the contract. pg. 174 (Coulter)

CONTRACT - LEGALITY OF OBJECT

The contract cannot force the parties to do something illegal. pg. 174 (Coulter)

CONTRACT - CAPACITY OF THE PARTIES

All parties to the contract must be legally able to perform their part of the contract. pg. 174 (Coulter)

CONTROLLING

(Evaluating) A management function which compares organizational and individual performance with predetermined standards or expected results. Pg.181 (Klicker)

DIRECTING

(Actuating) Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization. pg.181 (Klicker)

DISASTER

A sudden misfortune, resulting in the loss of life and/or property. Types: Natural, Man-made, Accidental. Pg159 (Klicker)

D-MORT

Disaster Mortuary Operational Response Team. When activated D-MORT teams provide all authorities with technical assistance and personnel to facilitate the tasks of recovery, identification, processing, preparation, and disposition of deceased victims. Pg 161 (Klicker)

ENTREPRENEUR

An individual or a group that organizes efforts to pursue an opportunity to create value and grow by fulfilling wants and needs through innovation and uniqueness, no matter what resources are currently at hand. pg 27 (Coulter)

EMERGENCY

An unforeseen combination of circumstances that results in a need for immediate action. pg.360 (Klicker)

EVALUATING

(Controlling) A management function which compares organizational and individual performance with predetermined standards or expected results. Pg.181 (Klicker)

FACILITIES MANAGEMENT

The obtaining and maintaining of adequate work space and funeral equipment. Pg.360 (Klicker)

FINANCIAL MANAGEMENT

The efficient utilization and adequate regulation of assets, revenue, expenditures and capital rights. Pg.360 (Klicker)

FOLLOW-UP SERVICES

(After Care, Post-need) Services provided by a funeral service organization that occur after final disposition. Pg73 (Klicker)

FUNERAL SERVICE MANAGEMENT

Achieving the goals of a funeral home through the use of people and resources. Pg 179 (Klicker)

GOALS

Outcomes or end results that are desired by individuals, groups, or organizations; targets that all organizational members work toward meeting. Pg.132 (Coulter)

HUMAN RELATIONS

Motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives. Pg.362 (Klicker)

HUMAN RESOURCE MANAGEMENT

(Personnel Management) The process of acquiring, training , developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and organizational climate conducive to maximum efficiency and worker satisfaction. Pg185 (Klicker)

MARKETING MANAGEMENT

The process of planning and executing the development, pricing, promotion, and distribution of an organizations goods and/or services. Pg.205 (Klicker)

OBJECTIVES

Specific statements of ends, the achievement of which are contemplated within a specific time period. pg.179 (Klicker)

OFFICE MANAGEMENT

The administration and supervision of office duties and functions. Pg.179 (Klicker)

ORGANIZATIONAL STRUCTURE

The formal framework within which work is divided, grouped and coordinated. pg.176 (Coulter)

ORGANIZING

The process of deciding how best to get the venture's work done by grouping organizational activities and resources within some type of organizational structure. pg.176 (Coulter)

PATENT

A Legal property that allows its holder to prevent others from employing this property for their own use for a specified period of time. pg.172 (Coulter)

UTILITY PATENT

The most common type of patent, covers inventions that work uniquely to perform a function or use. Pg.172 (Coulter)

DESIGN PATENT

A unique or new form, shape, or design of an existing object. Pg.172 (Coulter)

PLANT PATENT

Covers new strains of living plants such as flowers, trees or vegetables. Pg.172 (Coulter)

PERSONNEL MANAGEMENT

(Human Resource Management) The process of acquiring, training , developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and organizational climate conducive to maximum efficiency and worker satisfaction. Pg185 (Klicker)

PLANNING

The function of determining in advance what needs to be accomplished in order to achieve a particular goal. Pg.180 (Klicker)

POST-NEED SERVICES

(Follow up, After Care) Services provided by a funeral service organization that occur after final disposition.. Pg.73 (Klicker)

PROBLEM

A situation in which there is an inconsistency between actual and desired results. Pg.238 (Coulter)

PROBLEM SOLVER

A person who addresses problems by trying to solve them as they come up. Pg.240 (Coulter)

SWOT

Strengths, weaknesses, opportunities and threats. Pg.253 (Coulter)

STRENGTH

Activities an organization is doing well. Pg.253 (Coulter)

WEAKNESSES

Things the organization does not do well. Pg.253 (Coulter)

OPPORTUNITY

An optimistic possibility or positive trend. Pg.253 (Coulter)

THREATS

Negative and unfavorable external trends and changes the entrepreneur will probably want to avoid or at least buffer against. Pg.253 (Coulter)

TOTAL QUALITY MANAGEMENT (TQM)

A philiosophy of management that is driven by customer needs and expectations and focuses on continual improvement in a the way employees do their work. Pg.212 (Coulter)

THE 4 COMPONENTS OF MANAGEMENT

(1) Evaluating (2) Planning 3) Organization (4) Directing pg.179-181 (Klicker)

NASCENT ENTREPRENEUR

An individual who is in the process of starting a new business. Pg17 (Coulter)

NOVICE ENTREPRENEUR

An individual who has no prior business ownership experience. Pg17 (Coulter)

HABITUAL ENTREPRENEUR

An entrepreneur who has prior business ownership. Pg17 (Coulter)

SERIAL ENTREPRENEUR

An individual who has sold or closed an original business, established a new one and sold or closed that one then opened, sold, and closed another and so on. Pg17 (Coulter)

PORTFOLIO ENTREPRENEUR

An individual who retains an original business and build a portfolio of additional businesses through inheriting, establishing or purchasing them. Pg17 (Coulter)

SOLE PROPRIETORSHIP

A form of organization in which the owner maintains sole and complete control over the business an is personally liable for business debts. pg.162 (Coulter)

GENERAL PARTNERSHIP

A form of business organization in which two or more business owners share the management and risk of the business. pg.162 (Coulter)

LIMITED LIABILITY PARTNERSHIP (LLP)

A form of business organization in which there are general partners and limited liability partners. pg.162 (Coulter)

C CORPORATION

A legal business that is separate from its owners and managers. pg.162 (Coulter)

S CORPORATION

A specialized type of corporation that has the regular characteristics of a C corporation, but is unique in that the owners are taxed as a partnership as long as certain criteria are met. pg.162 (Coulter)

LIMITED LIABILTY COMPANY

A form of business organization that's a hybrid between a partnership and a corporation. pg.162 (Coulter)

ABRAHAM MASLOW

Published his famous psychological theory in 1943. Maslow's hierarchy of needs is a listing of human needs by rank of importance.

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