Chapter 6
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Created by:
animetrack on November 6, 2011
Subjects:
comm10123 basic speech communication
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19 terms
Terms | Definitions |
|---|---|
 listening | The active process of making meaning out of another person's spoken message. |
| hearing | The sensory process of receiving and perceiving sounds. |
| attending | Paying attention to someone's words well enough to understand what that person is trying to communicate. |
| HURIER model | A model describing the stages of effective listening as hearing, understanding, remember, interpreting, evaluating, and responding. |
| mnemonics | Devices that can aid short- and long-term memory. |
| informational listening | Listening to learn. |
| critical listening | Listening to evaluate or analyze. |
| empathic listening | Listening to experience what the speaker thinks or feels. |
| noise | Anything that distracts people from listening to what they wish to listening. |
| pseudolistening | Pretending to listen. |
| selective attention | Listening only to what one wants to hear and ignoring the rest. |
| information overload | The state of being overwhelmed by the enormous amount of informatiom encounted each day. |
| glazing over | Daydreaming or allowing the mind to wander while another person is speaking. |
| rebuttal tendency | The propensity to debate a speaker's point and formulate a reply while that person is still speaking. |
| closed-mindedness | The tendency not to listen to anything with which one disagrees. |
| competitive interrupting | The practice of using interruptions to take control of the conversation. |
| confirmation bias | The tendency to pay attention only to informatiom that suppoorts one's vaules and belifes, while discounting or ingnoring information that does not. |
| vividness effect | The tendency of dramatic,shocking events to distort one's perceptions of reality. |
| skepticism | Anattitude that involves raising questions or having doubts. |
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