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4 Written questions

4 Multiple choice questions

  1. A person employed by a company to arrange travel for its employees.
  2. This refers to any trip assembled by an agent from scratch, rather than a package.
  3. A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.
  4. A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.

3 True/False questions

  1. TariffsThe official rules, regulations, and fares of airlines.


  2. ConsortiumA group of agencies that works together to obtain and develop marketing tools accounting systems, training programs, and higher commissions from select, preferred suppliers.


  3. Cross-sellingEnhancing a sale by recommending additional products or services.


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