4 Written Questions
4 Multiple Choice Questions
- A person employed by a company to arrange travel for its employees.
- A group of agencies that works together to obtain and develop marketing tools accounting systems, training programs, and higher commissions from select, preferred suppliers.
- Enhancing a sale by recommending additional products or services.
- This refers to any trip assembled by an agent from scratch, rather than a package.
3 True/False Questions
Upselling → Enhancing a sale by recommending better options than the client had in mind.
Tariffs → The official rules, regulations, and fares of airlines.
Debit memo → A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.