chapter 4 vocabulary
4 Written Questions
4 Multiple Choice Questions
- A number issued by a credit card company that indicates its authorization of a credit card transaction.
- A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.
- This refers to any trip assembled by an agent from scratch, rather than a package.
- A person employed by a company to arrange travel for its employees.
3 True/False Questions
Preferred relationship → Enhancing a sale by recommending additional products or services.
Queue → This refers to any trip assembled by an agent from scratch, rather than a package.
Cross-selling → Enhancing a sale by recommending better options than the client had in mind.