chapter 4 vocabulary

4 Written Questions

1. The official rules, regulations, and fares of airlines.
2. An agency used by outside agents for booking travel.
3. A group of agencies that works together to obtain and develop marketing tools accounting systems, training programs, and higher commissions from select, preferred suppliers.
4. Enhancing a sale by recommending better options than the client had in mind.

4 Multiple Choice Questions

1. A number issued by a credit card company that indicates its authorization of a credit card transaction.
   1. Upselling
   2. Approval code
   3. Tariffs
   4. Host agency
2. A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.
   1. Queue
   2. Tariffs
   3. Debit memo
   4. FIT
3. This refers to any trip assembled by an agent from scratch, rather than a package.
   1. FIT
   2. Tariffs
   3. Debit memo
   4. Queue
4. A person employed by a company to arrange travel for its employees.
   1. Corporate travel manager
   2. Approval code
   3. Cross-selling
   4. Consortium

3 True/False Questions

1. Preferred relationship → Enhancing a sale by recommending additional products or services.

   True        False

2. Queue → This refers to any trip assembled by an agent from scratch, rather than a package.

   True        False

3. Cross-selling → Enhancing a sale by recommending better options than the client had in mind.

   True        False