4 Written questions
4 Multiple choice questions
- an agency used by outside agents for booking travel
- an agreementbetween an agency and a supplier
- any trip assembled by an agent from scratch rather than a package.
- a person employed by a company to arrange travel for its employees
3 True/False questions
Tarrifs → any trip assembled by an agent from scratch rather than a package.
Debit memo → a request for payment
upselling → enhancing a sale by recommending better options than the client had in mind.