4 Written questions
4 Multiple choice questions
- an agreementbetween an agency and a supplier
- a person employed by a company to arrange travel for its employees
- a group of agencies that work together to abtain and develop marketing tools
- any trip assembled by an agent from scratch rather than a package.
3 True/False questions
upselling → enhancing a sale by recommending additional products or services
Tarrifs → the official rules, regulation, and fares of airlines
queue → any trip assembled by an agent from scratch rather than a package.