Business Management Chapter 12
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Created by:
ccoleman2010 on November 9, 2011
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20 terms
Terms | Definitions |
|---|---|
 ____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other. | Personality |
| The glass ceiling is most closely associated with ____. | ethnic, racial, and gender discrimination |
| ____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors. | Deep-level diversity |
| Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure. | True |
| What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored? | create a diversity program |
| Older workers ____. | are accurately described by none of these |
| The three different methods or paradigms for managing diversity are the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm. | True |
| The Big Five dimension of conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting. | False |
| Diversity helps companies save money by reducing turnover, decreasing absenteeism, and avoiding expensive lawsuits. | True |
| Organizational plurality is consistent with ____. | the learning and effectiveness paradigm |
| With surface-level diversity, differences are immediately observable, easy to measure, and ____. | typically unchangeable |
| Which of the following is a paradigm for managing diversity? | the learning and effectiveness paradigm |
| A disability is defined as a mental or physical impairment that substantially limits one or more major life activities. | True |
| Which of the following statements about disabilities is true? | Accommodations for disabilities needn't be expensive. |
| Diversity helps companies grow by ____. | improving marketplace understanding |
| An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner. | disposition |
| A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures. | diversity audit |
| The term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group. | organizational plurality |
| People with the Big Five dimension of ____ respond well under stress. | emotional stability |
| Which of the following is one of the Big Five personality dimensions? | emotional stability |
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