| Term | Definition |
|---|
| Ratchet effect | Trust is slow to build and quick to drop |
| Personality | relative stable set of characteristics that influence an individual's behavior |
| Trait theory | Personality theory that states that in order to understand individuals we must break down behavior patterns into a series of observable traits |
| The "Big Five" | traits can be reduced to five basic factors: extraversion, agreeableness, conscientiousness, emotional stability and openness to experience |
| Locus of control | Individual's generalized belief about internal control (self-control) versus external control (control by the situation or by others) |
| Generalized self efficacy | Individual's beliefs and expectations about his or her ability to accomplish a specific task effectively. |
| Self monitoring | extent to which people base their behavior on clues from other people and situations |
| Positive/Negative affect | individual's tendency to accentuate the negative/positive aspects of himself/herself, other people, and the world in general. |
| Selective perception | Process of selecting information that supports our individual viewpoints while discounting information that threatens our viewpoints. |
| Attribution theory | Theory that explains how individuals pinpoint the causes of their own behavior and others. |
| Self-efficacy | Your belief about how well you can do something. |
| Attitude | Psychological tendency expressed. |
| Cognitive dissonance | state of tension that is produced when an individual experiences conflict between attitudes and behavior. |
| ABC Model | Affect (feeling emotions) Behavioral intentions (what you do, actions) Cognitions (thoughts) |
| Attitude formation | Direct experience, Social Learning, Culture, Reinforcement, Sanctions |
| Hygiene factors | Would be upset if they're not there, doesn't notice if missing. ie. running water |
| 4 quarter communication | 1. Data 2. Judgement/thoughts 3. Feelings 4. Want |
| Projection | assume people are just like us. |
| Fundamental attribution error | Assume that other people do something b/c of who they are. |
| Self serving bias | Do something good, you did well. Do something wrong, the universe is against you. |
| Consistency | indirect affect "any friend of Jerry's is a friend of mine." |
| Barriers to communication | illusion of communication, gender, cultural, language, physical barriers, different experiences, status, emotions, noise, technology, preconceived notions, info overload, timing, attention span |
| 4 stages of conseling | 1. set up interview 2. encourage people to talk 3. helping them think it through 4. letting them find a solution |
| SMART CAP goal setting | Specific Measurable Attainable Reward linked (realistic) Time bound Challenging Accepted Prioritize |
Combine with other sets
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