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emphasizing ethics must shape the firm's decision making process andm ust be an integral part of the org culture in order to properly influence employees judgement and behavior balanced scorecard framework firms can use to verify that they have established both strategic and financial controls to assess their peformance. most appropriate when dealing with business level strategies financial concerned with growth, profitability, and risk from the shareholders' perspective customer concerned with the amount of value customers perceive was creaetd by the firm's products internal business process with a focus on the priorities for vairous business processes that create customer and shareholder satisfaction learning and growth concerned with the firm's effort to create a climate that supports change, innovation, and growth Federal sentencing guidelines for organizations determines whether or not to hold companies vicariously liable for employee behaviors. contains 7 steps for companies to follow and demonstrate the lack of vicarious liability