Chapter 14 Terms

32 terms by socalmark99 

Ready to study?
Start with Flashcards

Create a new folder

Advertisement Upgrade to remove ads

Organizational Behavior

An interdisciplinary field dedicated to the study of human attitudes, behavior, and performance in organizations.

Organizational Citizenship

The tendency of people to help one another and put in extra effort that goes beyond job requirements to contribute to the organizations success.

Attitude

A cognitive and affective evaluation that predisposes a person to act a certain way

Three Components of Attitudes

Thoughts, feelings, behaviors

Job Satisfaction

A positive attitude toward one's job

Organizational Commitment

The employees loyalty to and engagement with the organization

Cognitive Dissonance

A psychological discomfort that occurs when individuals recognize inconsistencies in their own attitudes and behaviors

Perception

The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment

Perceptual Selectivity

The process by which people screen and select the various stimuli that attract to their attention

Perceptional Distortions

Errors in perceptual judgment that arise form inaccuracies in any part of the perceptual process

Stereotyping

The tendency to assign a person to a group or broad category then attribute generalizations about the group to the individual

Halo Effect

This occurs when the perceiver develops an overall impression of a person or situation based on one characteristic either favorable or unfavorable

Projection

The tendency of perceivers to see their own personal traits in other people, they project their own needs, feelings, values, and attitudes into their judgment of others.

Perceptual Defense

The tendency of perceivers to protect themselves against ideas, objects, or people that are threatening, sometimes referred to as blind spots or things people do not want to recognize

Attributions

Judgments about what caused a person's behavior, something about the person or something about the situation. A cause and effect type of behavior

Types of Attributions

Distinctiveness- the particular behavior is unusual for that person, people will make an external attribution; Consistency- the person involved has a history of behaving in the same way, an internal attribution; Consensus- people tend to respond the same way in similar situations, an external attribution.

Fundamental Attribution Error

The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors. When someone is promoted they tend to look at only the internal factors and not the external factors.

Extroversion Personal Trait

The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships.

Agreeableness Personal Trait

The degree to which a person is able to get along with others by being good natured, likeable, cooperative, forgiving, understanding, and trusting.

Conscientiousness Personal Trait

The degree to which a person is focused on a few goals, and thus behaving in ways that are responsible, dependable, persistent, and achievement oriented.

Emotional Stability Personal Trait

The degree to which a person is calm, enthusiastic, and self confident, rather than tense, depressed, moody, or insecure.

Openness to Experience Personal Trait

The degree to which a person has a broad range of interests, imaginative, creative, artistically sensitive, and willing to consider new ideas.

Locus of Control

The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally).

Authoritarianism

A belief that power and status differences should exist within the organization

Machiavellianism

The acquisition of power and the manipulation of other people purely for personal gain

Type A Behavior

People that have high energy, seek positions of power and responsibility, which like extreme competitiveness, are impatient, aggressive, and have strong devotion to work.

Type B Behavior

People who tend to be in less stress related situations, and work and live in a more balanced, relaxed lifestyle.

Role Ambiguity

Uncertainty about what behaviors are expected of a person in a particular situation.

Role Conflict

This occurs when a person perceives incompatible demands from others.

High Machs

like to control the situation while

low Machs

accept the direction given by others.

Perception Process

First observe information via the senses, second screen the information and selecting what to process, lastly organize the selected data into patterns for interpretation and response

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions above and try again

Example:

Reload the page to try again!

Reload

Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

NEW! Voice Recording

Create Set