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Management The direct control of a business or enterprise. Manager An employee whose overall job is to make sure that the organization meets its goals and obligations. Top-level (Upper) Management People who are responsible for setting goals and planning for the future. They have titles like president, vice president, chief executive officer (CEO). Middle-level Management One who carries out the decisions of top-level management. They include plant managers, regional managers, and department heads. They are responsible for planning and controlling an operation. First-line (Supervisory) Management A manager who is responsible for directing the day-to-day activities of low-level and operational employees. Sometimes these managers are referred to as operational managers. Planning/Staffing Setting company goals. Top-level managers must decide what must be done, who will do it, how will the work be grouped, and hiring staff. Controlling Keeping the company on track and making sure all goals are met. Leading Includes giving orders. Must create a vision for the company, set standards, communicate with employees, provide guidance, and resolve conflict among workers. Organizing Deciding how you will get the work done to accomplish the goals.