Kinn's chapter 25-26 vocab and review

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Kinn's Medical Assisting chapter 25-26 vocab and review

Management should be:

Fair, flexible, dedicated, sincere, and able to handle conflict. They should see the whole picture and be supportive of staff.

What are the three types of leaders?

Charismatic, transactional, and transformational.

Charismatic Leaders

These leaders have a special way of inspiring a unswerving allegiance and devotion from their followers. They encourage people to overcome great obstacles and buy into their vision for the business or organization.

Transactional leaders

Leaders who manage through transactions, using their legitimate, reward, and coercive powers to give commands and exchange rewards for services rendered.

Transformational leaders

leaders who provide change and movement in an organization by providing a vision for that change

Coercive Power

power that stems from being able to punish others

Expert Power

Power derived through advanced knowledge or experience in a particular subject.

Legitimate Power

Power derived through one's position, such as a police officer or elected official.

Referent Power

Power given to an individual due to respect and/or desire to be similar to that individual.

cohesive

sticking together tightly

Extrinisic Motivation

A drive, or reason to pursue a goal, that arises from the need to have one's achievements rewarded from outside, perhaps by receiving material possessions or another person's esteem

Three styles of management

Autocratic, democratic, laissez-faire

Autocratic management

manager makes all decisions and exercises tight control over the team. save time

democratic management

decisions are made by groups of people.

laissez faire management

Easy going and does not make alot of demands on employees.

incentives

rewards or other stimuli that motivate us to act

impenetrable

not able to be pierced or entered; beyond understanding

reprimands

criticisms for a fault; severe or formal reproofs

liaison

coordinator or communicator between two people or groups

burnout

exhaustion of physical or emotional strength or motivation, usually as a result of prolonged stress or frustration

affable

courteous and pleasant, sociable, easy to speak to

advocate

to recommend; to speak in favor of

word of mouth

Most effective way to find new employee's

targeted

Directed or used toward a target; directed toward a specific desire or position.

meticulous

extremely careful; particular about details

disparaging

tending to belittle or bring reproach upon

mentor

a wise and trusted guide and adviser

appraisal

the classification of someone or something with respect to its worth

Peer evaluations

Involves other staff members and their input with regard to a co- worker's performance.

embezzlement

A willful act by an employee of taking possession of an employer's money

blatant

very obvious in an offensive or shameless way

retention

the act of keeping in your possession

agenda

a list of matters to be taken up (as at a meeting)

ancillary

subordinate or supplementary

marketing

The promoting, distributing, and selling a product or service.

outreach

the act of reaching out using marketing and education strategies to reach and involve audiences through the use of key messages and effective programs.

target market

a specific group of consumers that have similar wants and needs and to whom the marketing plan is focused

tangible

having physical substance and intrinsic monetary value, it can also be precisely identified or realized by the mind.

prosthetic

an artificial replacement for a missing body part, from a surgical or dental specialty concerned with the design, construction, and fitting of prosthesis.

Product, Placement, Price, Promotion

The four P's of marketing.

objectives

are specific results that one wishes to achieve.

Internal customer

employees and staff members of the facility.

Text

the most important part of a website.

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