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chapters 8-11

What is the systems development life cycle?

The overall process for developing information systems from planning and analysis through implementation and maintenance.

Which phase of the SDLC transforms the documents into the actual system?

Design

What is a set of policies, procedures, standards, processes, practices, tools techniques, and tasks that people apply to technical and management challenges?

Methodology

Which of the following represents the order of the phases in the SDLC?

plan, analysis,design,development,test,implement, maintain.

What is a smaller scale representation or working model of the users' requirements or a proposed design for an information system?

prototype

What are project assumptions?

factors that are considered to be true, real, or certain without proof or demonstration.

What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?

Project management

What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?

insourcing

which methodology provides a framework for breaking down the development of software into four gates?

RUP

What is project scope?

defines the work that must be completed to deliver a product with the specified features and functions.

what is it called when an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialists organizations to handle non-strategic business processes?

core competency strategy

what are components of Extended ERP

business intelligence, ebusiness and customer relationship management

what is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?

collaboration system

what is enterprise resource planning?

so that employees can make decisions by viewing enterprise-wide information on all business operations

Which activities do production and materials management ERP components perform?

Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

which component is a credit management feature typically included?

accounting and finance compodents

what is an equivalent to purchasing a canned software ERP package?

off the rack

what application facilitates the automation and management of business processes and controls the movement of work through the business process?

Workflow management system

What is a management system that enables organizations to clarify their vision and strategy and translate them into action?

balanced scorecard

what is it called when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer?

information partnership

What occurs when a website can know enough about a person's likes and dislikes to appeal to that person?

personalization

What is a technique used to divide an information set into mutually exclusive are as close together as possible to one another and the different groups are as far apart as possible?

Cluster analysis

A CRM system is used to

Help gain insight on customer buying patterns, allow us to communicate with our customers, and assist with customer service.

what supports front-office operations or systems that deal directly with the customers?

Operational CRM

What are restaurants preforming when they ask their customers if they would like to upgrade the size of their meals?

Up-selling

What is sales force automation?

a system that automatically tracks all of the steps in the sales process

What is a common customer service CRM metric?

average tine to resolution

Which type of BI conducts short-term analysis to achieve strategic goals?

Tactical BI

What maintains customer contact information and identifies prospective customers?

contact management system

What focuses on keeping vendors satisfied by managing alliance partner and with the optimal sale channel?

Partner relationship management

what is the set of processes that plans for and controls the efficient and effective transportation and storage of supplies from suppliers to customers?

logistics

what tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time , the right place, and the lowest cost

transportation planning system

which of the following defines supply chain operations?

the schedule for production activities

What describes all of the activities managers do to help companies create goods

production management

which of the following refers to value- added?

describes the difference between the cost of inputs and the value of price of outputs.

what consists of several stand alone businesses?

strategic business units

what is it called when distorted product demand information passes from one entity to the next through the supply chain?

a bullwhip effect

what deals with the day-to-day procedures for preforming work including scheduling, inventory, and process management?

operational planning and control

what is the creation of goods and services using the factors of land, labor, capital, entrepreneurship, and knowledge?

production

what is the management of systems or processes that convert or transform goods and services?

operations management

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