Interpersonal Exam - chapter 12
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Created by:
kickerg_earl17 on December 6, 2011
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18 terms
Terms | Definitions |
|---|---|
 Downward Communication | communication from superiors down to subordinates |
| Upward Communication | communication from subordinates up to superiors |
| Mixed-Status Relationship | relationships among coworkers with different hierarchical status |
| 1. Professional 2. Information 3. Collegial 4. Special | 4 types of peer repationships |
| Professional peers | hold positions similar to our own |
| Information peers | equal status coworkers; assigned and not chosen |
| Collegial peers | coworkers we choose and consider friends |
| Special peers | equal-status coworkers-share high emotional support |
| Organizational Climate | overall emotional quality of a workplace |
| Defensive Climate | unfriendly, rigid -strategic -dogmatic (i belief overrides all others) -control -evaluation (blame) -detachment (don't listen) -superiority |
| Supportive Climate | warm, open -spontaneous -flexible -collaboration -description -empathy -equality |
| Workplace Cliques | dense network of coworkers who share similar workplace values and broader life beliefs |
| Organizational Networks | system of communicative links defined by: -nature of the conversation topics -media/channels being used -frequency and number of connections among people |
| Organizational Culture | unique set of beliefs and values for a workplace |
| Workplace Norms | what's appropriate relationship status' and communication |
| Workplace Values | beliefs about work performance and coworker relationships |
| Workplace Artifacts | physical objects/structures that define the organization |
| Workplace Relationship | any relationship with professional, peer, supervisor, etc. differs according to: -status (hierarchy) -intimacy (professional v personal) -choice (willingness to participate) |
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