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5 Written Questions

5 Matching Questions

  1. The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output. This is referred to as
    A) the point of no return.
    B) the law of diminishing returns.
    C) supply and demand.
    D) network inelasticity.
  2. In the value chain model, primary activities are most directly related to the production and distribution of the firm's products and services that create value for the customer.
  3. Benchmarking
    A) compares the efficiency and effectiveness of your business processes against strict standards.
    B) allows industry participants to influence industry-wide standards.
    C) is used to measure the speed and responsiveness of information technology.
    D) synchronizes the business processes of customers, suppliers, and trading partners.
  4. ________ is the ability to offer individually tailored products and services using the same production resources as mass production.
  5. An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.
  1. a Mass customization
  2. b FALSE
  3. c TRUE
  4. d A
  5. e B

5 Multiple Choice Questions

  1. A
  2. TRUE
  3. B
  4. FALSE
  5. C

5 True/False Questions

  1. One type of competitive advantage Amazon was able to implement in selling books over the Internet was that of being a new market entrant.


  2. A large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management making is classified by Mintzberg as a ________ bureaucracy.
    A) machine
    B) professional
    C) divisionalized
    D) multidivisional


  3. A(n) ________ is an activity at which a firm excels as a world-class leader.
    core competency


  4. Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered ________.


  5. According to Leavitt's model of organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are
    A) environment, organization, structure, tasks.
    B) technology, people, culture, and structure.
    C) organization, culture, management.
    D) tasks, technology, people, and structure.


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