TEST4 Big 3
Order by
17 terms
Terms | Definitions |
|---|---|
 what is stress? | psychological and physical reaction to certain life events or situations |
| what is stress reactivity? | the physical reaction to stress |
| what are sources of stress at work? | personality, job characteristics, organizational characteristics, and physical work environment |
| what personality causes stress at work? | type A and neuroticism |
| what job characteristics cause stress at work? | role conflict, ambiguity, and overload |
| what organizational characteristics cause stress at work? | fitted-ness, change, interpersonal relations, and politics |
| what physical work environment causes stress at work? | noise and temperature |
| what is job satisfaction? | attitude an employee has toward his/her job |
| what are sources of satisfaction at work? | individual differences, enjoyableness of task, equitability, co-worker happiness |
| what individual differences determine satisfaction? | emotional stability, self-esteem, self-efficacy, and LOC |
| what ensures enjoyableness of task? | job rotation, job enrichment, qulaity circles |
| what is social influence? | when our thoughts, feeling, or actions are affected by other people |
| what can measures satisfaction? | the faces scale, and job description index JDI |
| productivity is related to? | job performance |
| job performance measured by: | self-appraisal, supervisor ratings, customer ratings |
| what are effects of stress and unhappiness on productivity? | burn-out, absenteeism and turn-over, drug and alcohol abuse, healthcare costs, counter-productive behaviors |
| what is burn-out? | state of being overwhelmed by stress |
First Time Here?
Welcome to Quizlet, a fun, free place to study. Try these flashcards, find others to study, or make your own.